Lenovo purchase impossible, no advisor available

Hello,

I've been trying for 4 days to contact a Lenovo reseller and Lenovo advisors, but no human response by phone

You don't have it yet and you're already having trouble reaching an advisor on the official site!
That's not encouraging to buy, just imagine in case of a breakdown!

Afterwards, if you have a little free time, you should take a look at the astonishing number of people who come here almost every day to complain on CCM (I'll spare you other forums…) regarding malfunctions and other issues related to this brand.

“Isn't progress beautiful? Tomorrow, when we give a book to a kid, he'll turn it every which way to figure out where to put the batteries.”
Coluche

Hello,

You should provide the exact link to the PC and all the actions you are taking.

For example, I went to the site and found: https://www.lenovo.com/fr/fr/p/laptops/legion-laptops/legion-slim-series-laptops/legion-slim-5i-gen-8-(16-inch-intel)/82yacto1wwfr5

Delivery time is 5/6 weeks, a retailer like @mariam-j indicates should have the PCs in stock for immediate delivery.

Is it this one? I can add it to the cart. 1699-400=1299. If I proceed to checkout from the cart "Proceed to checkout", I have a greyed-out screen on the left and on the right column, buttons for Pay as Guest, Sign In, and there is also a popup at the bottom "Chat Now" for an online assistant. And it displays "Need information, dedicated stocks, offers? Call us: 02 44 21 79 94"

Pay as Guest opens a window to fill in names, address... I stopped there. Where did you go?

Maybe you need to create an account beforehand?

Have you tried a different browser? Sometimes certain functions don’t work well on one browser but work properly on another. You should also try clearing your browser cache if various attempts leave traces that block something.

Hello

I think it’s one of those (there are several models with the given name)

Slim 5 Gen 8 (16" AMD) | Gaming Laptop 40.64 cm (16") with AMD Ryzen™ Processors | Lenovo France

Be careful with Lenovo's ordering system; you really need to distinguish between those marked "to configure," which don't actually exist, and there is a delay of 5/6 weeks for delivery of those that are in stock, marked "add to cart," which are available quickly (in a few days).

The "to configure" models meet hardware requirements that are not always specified on Lenovo's site, which results in a non-configurable model, something that the form does not clarify, and the displayed price of "0" is a sign of this; for me, you entered a customized configuration that is not sellable by Lenovo.

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Waiting for other responses; I'm attracting trolls....

Hello,

The manufacturers (Lenovo website) do not sell retail (to individuals), you need to find a brand reseller (Fnac, Darty, Boulanger, or others...).