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Internet connection is working BUT browsing is impossible

Solved
p4uL0 -  
 p4uL0 -

Hello,

I can't find the info anywhere so I'm trying a new post here...

THE PROBLEM

For the past few days I can no longer browse the internet with my PC (on Windows 10), yet:

• my two internet networks are working very well (1 router and 1 4G dongle that I connect to without any issues on other devices)

• the WiFi connection is good (4/4 bars and it shows "Internet Access")

• using the torrent client still works (the torrents are downloading)

• the bug does not specifically come from Firefox (I tried with Edge, same issue)

• there is no visible trigger event that could explain such a sudden bug (no changes to settings or recent updates).

LEADS?

• My VPN (CyberGhost, which I honestly find not great) refuses to open at all now...

• I ran a diagnostic and a "network troubleshooting" on Windows, which found the following problem: “Windows cannot communicate with the device or resource (primary DNS server).”

Just a little note: I haven't used Windows for 10 years, which might explain why I'm feeling lost in this situation...

So, if anyone has any idea(s) to help me resolve this issue, that would be really great! Thanks in advance ????????

1 réponse

Réponse 1 / 1
contrariness Posted messages 338 Registration date   Status Membre Last intervention   6 240
 

The message indicates that the DNS server (which translates the site name into an IP address) is not accessible...
If you are using a VPN... bypass it and see what happens.
1
p4uL0
 

I'm just unable to use the VPN anymore; the interface won't open… I'm stuck :-/

0
contrariness Posted messages 338 Registration date   Status Membre Last intervention   6 240 > p4uL0
 

Disable the VPN and see if it works....

0
p4uL0 > contrariness Posted messages 338 Registration date   Status Membre Last intervention  
 

The problem was indeed with the VPN. I uninstalled it and then reinstalled it, it's working again :)

Thanks for the advice!

(By the way, I strongly advise against CyberGhost; this VPN is not user-friendly at all and constantly creates bugs. In comparison, I much preferred using NordVPN.)

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