How to remove my Scangard antivirus

Solved
Louna -  
 Louna -

Hello, I recently received an email notifying me that my Scangard antivirus has been renewed. However, I did not give any authorization. I canceled it on the computer but the $165 is on my bank statement. I called Mastercard, and they provided me with a phone number that doesn't work. I then searched on the computer but I can't find their number. What can I do?


1 answer

  1. HelpiOS Posted messages 8468 Registration date   Status Moderator Last intervention   11 950
     

    Hello,

    Uninstalling the software does not cancel your subscription - you must manually terminate it by accessing your Scanguard account. Here are the steps to cancel.

    To obtain a refund, contact them via their contact page.


    1
    1. Louna
       

      Thank you very much for your help!

      0