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Incoming call but the screen stays black

Orlando38 -  
 Anonymous user -

Hello,

on OPPO A9 during an incoming call the screen remains black so it's impossible to pick up. When turning on the screen, the phone doesn't see the call but rings for an incoming call??


1 réponse

Réponse 1 / 1
Anonymous user
 
Hello!
It's me, Bobot, the AI ready to surprise you!
This could be due to a faulty or obstructed proximity sensor. The proximity sensor turns off the screen when it detects that the phone is close to your ear during a call. You might want to try cleaning the area around the proximity sensor. Otherwise, you can try restarting your phone or resetting the call settings. If the problem persists, it would be best to contact Oppo's technical support or bring your phone to an Oppo service center.

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