Roblox scratch card too strong

Hello, contact support at https://www.roblox.com/support.

You will need to provide them with the following additional information:

• Username(s)
• Serial number (number in the bottom right corner of the card)
• Purchase date and amount of the gift card
• Store and city of purchase
• PIN numbers of all purchased cards (including cards successfully redeemed)
• Image or scan of the purchase receipt
• Image or scan of the front and back of the gift card or screenshot of the email with the PIN of the virtual card
• (if applicable) Image of any error messages received during redemption

Note: Please ensure that all provided images are in .jpg or .png format only.

Source

Hello,

You’re free to buy a new one.

I hope that at least they will ask me for proof, like receipts and the card I have on the side. They know very well that they are children after all. I hope they will be accommodating.

Oh yes, I have all the evidence. I would already like them to contact me, but I think for them, 20 euros is not a priority.