Error 2604 Exchange account on Outlook Mobile
Super.Mario Posted messages 583 Registration date Status Membre Last intervention -
Hello,
There are several of us affected in the company, and we can no longer connect to our email (Exchange account) from our smartphone running on Android. Outlook returns error 2604, stating that we need to check our network settings, even though the internet access is working fine.
We have tried uninstalling Outlook and connecting via 4G and Wifi, but that doesn't change anything.
Do you have a solution, please?
Thank you ;-)
2 réponses
Hello
Unless ALL the users experiencing this issue are using the same smartphone model, it's impossible to tell you what to modify in your settings.
Do they all have the same 4G/5G operator? The same WiFi Box operator? Any VPN apps? Any antivirus?
But sometimes a "real" restart is enough!! Long press on the power button...
On a smartphone that has the error and is "safe" (no data to back up). Try doing a factory reset (reset to factory settings).
See you later
This error is common according to the Microsoft Forums.
See if this provides you with more information: https://answers.microsoft.com/en-us/outlook_com/forum/all/no-network-connection-please-check-your-network/f870049f-0223-4ba5-a3a8-9e8a53e91dd6
Hello,
It's not an Exchange settings issue since not all users are affected. Only a few are impacted. The problem comes from the smartphones, but what should be changed on those????