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Orange Network Not Detected on Livebox 4

Azfun -  
brupala Posted messages 111142 Registration date   Status Member Last intervention   -

Hello, I changed my box because my old one was no longer working. When I plugged in my new box, this message appeared: "Orange network not detected." Yet I connected it properly. I tried turning it off and on again, but nothing works. If you have a solution, thank you, have a nice day. Otherwise, I will contact 39 00. Thank you.

2 answers

  1.
    brucine Posted messages 24849 Registration date   Status Member Last intervention   4 170
     

    Hello,

    Did you change your Box?

    In case of malfunction, it's Orange that exchanges it. With ADSL, there is a connection with the FTI credentials and an activation due to the automatic backup of the credentials from the old LiveBox 4.

    If this Box comes from elsewhere, it is likely that it has different credentials, which prevents this restoration. Therefore, you indeed need to get in touch with Orange, who may not be pleased because there is no reason for the Box in question to come from anywhere else.

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    1. brupala Posted messages 111142 Registration date   Status Member Last intervention   14 442
       

      The identifier fti/.... and its associated password is assigned to the customer, not to the box.

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  2. brupala Posted messages 111142 Registration date   Status Member Last intervention   14 442
     

    Hello,

    did the old box have the same issue?

    ADSL connection or fiber?

    If fiber, do you have an external ONT box?

    Is it a LB4 that replaces the LB4?

    And there you go, here we are ....

    But what a pain those line spacings are!!

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    1. Azfun Posted messages 11 Status Member
       

      ADSL connection the old box wouldn’t stop turning off and on it was from 2015 in the Orange store they gave me a Livebox 4 but when I turn it on there is this message

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    2. brupala Posted messages 111142 Registration date   Status Member Last intervention   14 442 > Azfun Posted messages 11 Status Member
       

      OK,

      do you see the ADSL synchronization? You should have a first DSL light that turns solid and your Internet (globe) light that keeps blinking.

      If so, just fill in the PPP configuration and enter your FTI/.... username and its password.

      You should find that on your Orange account, maybe on your old box or the letter received following registration, see also:

      https://www.youtube.com/watch?v=Mc3Tut4EiBk

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    3. Azfun Posted messages 11 Status Member > brupala Posted messages 111142 Registration date   Status Member Last intervention  
       

      I can't find on the Orange customer area why the light stays on.

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    4. Azfun Posted messages 11 Status Member > Azfun Posted messages 11 Status Member
       

      Yes, the light is fixed. In space, I feel like it is still detecting my old box, but I can't find how to change it.

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    5. brupala Posted messages 111142 Registration date   Status Member Last intervention   14 442 > brupala Posted messages 111142 Registration date   Status Member Last intervention  
       

      On the account, there is at least the username, I remember, in the email you must have both and the password, it's possible in SMS.

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