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SAGE Payroll won't start on Windows 11 _DLL file error

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zinzingenieur Posted messages 146 Status Membre -  
 newman_pr -

Hello.

I have the software SAGE Payroll and HR i7 v11.20 that I installed and have always used on Windows 10 without any problem.

I purchased a new computer with Windows 11 and when I install the same version of SAGE PAY with the same setup, it does not launch and sends an error message (see screenshot):

"GSWDDL32.dll is not designed to run on Windows or it contains an error. Please reinstall the program...."

I have tried several maneuvers without success, always running the program as Administrator:

- Updating, uninstalling, and reinstalling the Microsoft Visual C++ 2015 Redistributable;

- Downloading the GSWDLL32.dll file and replacing the existing file in the SAGE PAY installation directory;

- Updating Windows 11;

- Resetting the computer with Windows 11;

- Copying the GSWDLL32.dll file into the "C:\Windows\System32" directory

And yet the software installs and runs without any issue on Windows 10.

Could you please help me?

1 réponse

Réponse 1 / 1
Fraise_Vapeur
 

Hello, I spent 1 hour and 20 minutes searching, but I found the solution.

I invite you to download the DLL files "gswdll32.dll" and "gswag32.dll" (making sure to rename them to lowercase) and then replace the ones in the Sage folder. And Boom! You're welcome ;)

7
MarcoDu77
 

It worked on the first try!
Thank you so much Fraise_Vapeur, I had been trying for 2 months in vain!

0
BAKARI
 

Hello

Thank you very much, I tried and it worked.

Best regards

0
tuch767
 

Hello everyone.

After replacing the two DLLs above

I get a message saying "the ordinal 261 is not found in the library....."

I'm on W11 pro

Thank you for your help

0
Ronie
 

It worked!! But excellent. Thank you very much. I couldn't take it anymore

0
Ad
 

Thank you very much. Yes, it works on the first try.

0