check the TEMP environment variable Solved

Question

Hello,
I also have the problem of this message every time I want to open Word 2007 version "Office Home and Student 2007"
Using Windows XP SP2, with regular updates...

When I click on a .doc file to open it:
1- the yellow Office Word 2007 window opens, and then a window tells me: "unable to create the work file. Check the TEMP environment variable" I click OK
2- The Word frame installs on the screen, then again the same window, with the same message about the TEMP folder.
Again I click OK and at that moment my requested file is displayed!
3- No problems for saving after modifying the file.

How can I get rid of these unnecessary messages?
And which TEMP folder are we talking about? There are several layers!!!
C:\ Temp
C:\WINDOWS\Temp
C:\ Documents and settings\<<users>>\Local setting\Temp
and all the Applications!
I emptied these folders, I cleaned with CCleaner, I deleted and then recreated these folders, testing the result for each operation...
still my message!
I miss the good old Word 97 that I used before!
What does Microsoft say about this??? I haven't found anything.
I look forward to reading your informed advice (and detailed instructions on the procedure to follow)

Configuration: Windows XP SP2 Internet Explorer 6.0 Office Home and Student 2007

malouann · Accepted Answer

I have the same problem; after examining the registry, I found the registry key:

HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders
cache:
F:\WD Sync Data\J Louis\Temp\SB\Temporary Internet Files

I replaced the cache with c:\windows\temp
and it works
It seems that during the installation of the software with the external Western Digital disk on F/, several registry keys are modified referencing this removable drive. I cleaned this key, but I fear that other entries may be in the same state, and I don't know how to proceed without taking risky actions.
If anyone has the same experience, please help me.
Malouann

jee pee · Answer

Good evening,

you need to open: right-click on computer/properties/advanced/environment variables (at the bottom of the screen)

in "user variables for XXXX"
you should have
TEMP: xxx
TMP: xxx

if you don't have TEMP, you need to create it with the value that is in TMP

or if TEMP exists, it must point to a directory that does not exist

best regards

dubcek · Answer

hello if the variables are okay, try renaming C:\ Documents and settings\<>\Local setting\Temp to C:\ Documents and settings\<>\Local setting\TempXXX and recreate a Temp folder

erwan38 · Answer

Thank you for taking an interest in my problem.

1- I followed the instructions from jee pee: the two TEMP and TMP addresses are identical.
2- The suggestion to change the TEMP name is refused: my hard drive would be full or write-protected (neither is true!) or the TEMP file (it's a folder!) would be in use (everything is closed!) ---> I conclude: misleading and generic messages.

I uninstalled and then reinstalled Office 2007: still the same defect.
I performed a complete disk cleanup with Spybot, then Search and Destroy.
I changed my antivirus (Norton) to try Avast!
None of this has resolved the defect.
My search on Google revealed that I'm not alone with this issue: other forums mention the defect.
As for Microsoft, in its Office 2007 FAQ: everything is fine and without issues!!!

I also just discovered that Word 2007 creates .docx files and that older versions of Word (installed on other PCs) cannot read these docx files!!! Here I am struggling to correspond with others... But this is another issue... to address later.

dubcek · Answer

- try renaming and recreating Temp in safe mode - save Word 2007 documents in older format (save as) for compatibility

zzo · Answer

Hello
I have exactly the same problem as Erwan38, who describes it very well, with the same inability to solve it (time variables, reinstallation....)
It seems that on an old version of Office this may be due to the registry, but I tried to fix it as indicated on the Microsoft site (https://support.microsoft.com/fr-fr/help/302629/wd2000-word-cannot-create-the-work-file-error-message-when-you-open-a without success.
to be continued......
zzo

zzo · Answer

To solve this problem, simply configure the Office programs (Winword, Excel, etc.) to run as an administrator under Vista: go to C:\programs\Microsoft Office\Office12, right-click on Winword.exe, click on Properties, then Compatibility, and check the box: Run this program as an administrator, then click Apply.
Repeat for Excel, Outlook...
This resolved everything for me
A+

POTZY · Answer

Hello, I also have this problem, in your resolution method, "run this program as an 'administrator'" is grayed out (so not accessible) what should I do???  thanks see you+

lilo · Answer

Hi

I had the same problem; I looked on all the forums and every time the same advice came up (check the variables, clear the temp files, recreate a new file, etc.), but nothing worked.
I finally found a solution that takes 5 minutes:
just create a new admin account, transfer your personal documents, delete the old account, and there you go, it works normally again.

PS no other solution works because even the diagnostic tool (the one from Office 2007) doesn’t work.

POTZY · Answer

Hello everyone

I indeed created a new profile... and it works...

The problem is solved, but if someone could tell us "where it comes from", to avoid having to redo the bug operation; if it's to create a profile every month, ..

Anyway, a big THANK YOU to LILO

lilo · Answer

For my part, it happened after my computer crashed while I was working on Office, and then I used a program to repair the registry errors, so I think a registry key was deleted. So you shouldn't use these programs anymore; in my opinion, it's due to an error in the registry.
Anyway, after that, I couldn't delete my old account. I don't know, the computer kept crashing when I went through Control Panel, then Users, then tried to delete the user. Nothing worked, even in safe mode, so finally, after a few hours of research, I found out how to do it: just go to Run and type control userpasswords2, then delete your old account. It works perfectly and it’s done in 2 seconds. There you go, I'm letting you know in case you have the same problem deleting your old account.

kiril · Answer

Hello,

I recently came across this message.
I had a partition T:\ for "TEMP" files.
When I installed Office 2007, it considered that all temporary files were located on this drive!
When I deleted this partition to extend the memory space of my D:\DATA partition, Office started to scream!
I resolved the error display issue by editing the registry and renaming the T:\ paths related to Office to D:\ (for example).

And it's working.

++

bodibodi · Answer

I have Vista and I encountered the same problem last night as all of you.
After trying lots of tips given by this site or others where our problem is described, I finally found a solution.
So I DON'T need to create a new administrator account and recover my personal data!
It's a read-only issue!! Go to your folders and right-click on properties! Uncheck the read-only box, apply, and you're good to go!
Safe travels...

Eddy · Answer

Hello,

I just encountered the same problem. A message appears when launching Word and then the app crashes after a few minutes due to a lack of memory.

If it helps, I just cleared out a good portion of the TEMP folder (lots of temporary Word files) and now everything is back to normal. I didn't touch the locked files.

See you!

grumf · Answer

Great, it's working.... would it be so difficult for Microsoft to release a proper patch???  Awesome Troubadour!!

MaRwl · Answer

Good evening,
First of all, thank you for all this information, because thanks to you I was able to reopen my Word files that I could no longer use.
During the checks I made, I realized that my registry key actually listed my external hard drive.
As a result, I am getting closer to Malouann's situation, because this temp variable issue arose after I used my WD...
Therefore, my files can now open (which is a big improvement!!!), but the error window keeps popping up.
I wonder how this problem can finally be resolved so that I don't have to spend my time clicking on the persistent window!
Additionally, another consecutive error message tells me that I have opened a dialog box....
In short, you will understand that I am not very computer savvy!
Thank you to those who spend time trying to solve our problems.....!

lore · Answer

It's nice to see that we're all in the same situation and finding solutions to this problem!!!

I want to thank Troubadour du Chaos, who is making himself available for those who are not tech-savvy and who explained how to solve this issue (even though I was stuck when you said "you need to type an existing directory on your D drive," what’s a directory? And yes, when you really don’t know much about tech, it’s complicated!) and Malouann (thanks to him I realized that WD is also causing problems!).

But since their solutions didn’t work for me, I went back to Lilo's message (05/20/08) recommending to open a new account. And it’s done, it finally works!

Thank you all!

demobs · Answer

Thank you for the proposed solution. It works!!!! It was my WD hard drive that was the source of the problem.

Italoturc · Answer

Hello everyone,
Apparently, Troubadour has found the solution... however, I'm really hopeless with computers and the problem is I can't find Start / Run (I'm on Vista...) Can someone help a clueless person?! ;-)
Thanks in advance for your responses.

Valdelab · Answer

Yes, me too, it's my WD that's the problem since I have this written as the value: F:\WD Sync Data\Valérie\Temp\SB\Temporary Internet Files   But what should I put instead???

Check the TEMP environment variable

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