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Windows Update Issue

AULP -  
kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   -

Hello everyone,

I have an Alienware M17 running Windows 11. I'm trying to install the cumulative update for Windows 11 Version 22H2 for x64 systems (KB5028254), the latest one from June 26, 2023, but I am encountering issues during the installation.

I go to Windows Update, install the update, and restart my PC. The PC indicates that it is at a certain percentage. The PC restarts several times to perform the update, but after two restarts, the Alienware logo with its inscription (the startup page) gets stuck. So I turn off the PC and turn it back on (I have tried waiting a really long time but it stays stuck). And all of a sudden, the update progresses very quickly, from 30% to 95% in no time. Then, it gets stuck at 97% and shows the message "Something went wrong. Don't worry - we're undoing the changes. Please do not turn off your computer." Since this update, I can no longer search for applications in the Windows search bar and I cannot check my notifications. I have tried restarting my computer and reinstalling the update, but that hasn't worked. I have also tried temporarily disabling my antivirus, but that hasn't worked either.

If you have any ideas on how to resolve this issue, I would be very grateful.

Thanks in advance to anyone who will be kind enough to help me!

3 answers

  1.
    kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    Hello,

    Perform a system restore and choose a date before the problem.

    Windows + R
    Type --> rstrui.exe and OK.

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    1. AULP
       

      I reset the system, and I no longer have the problem. I also tried to do a system restore, but the oldest restore point was only 2 hours before the time I wanted to do it. So it wouldn't have worked since I had the problem the day before... Thanks anyway!

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      1. steph810 Posted messages 1865 Registration date   Status Member Last intervention   152 > AULP
         

        please be aware that this update was optional.

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  2. steph810 Posted messages 1865 Registration date   Status Member Last intervention   152
     

    Hello,

    I just installed it

    KB5028254

    No issues on my end except that the download and installation were unusually lengthy.

    I hesitated before installing it, especially since there were quite a few bug reports online.

    Right after the update and reboot, I checked my drivers with Snappy and to my great surprise, 3 were out of date: sound, bluetooth + another one.

    Just so you know, you can uninstall it:

    Open the command prompt as an administrator and enter this:

    List of updates

     wmic qfe list brief /format:table

    Uninstalling an update example:

     wusa /uninstall /kb:5028254

    Try opening PowerShell or the command prompt and enter this first:

     sfc /scannow Dism /Online /Cleanup-Image /ScanHealth Dism /Online /Cleanup-Image /CheckHealth Dism /Online /Cleanup-Image /RestoreHealth Restart-Computer
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