View original (French)

T-bone SC 425: "Unrecognized USB Device" (Windows 10)

Solved
Tobile -  
 Tobile -

Hello everyone,

I recently bought the t-bone SC 425 microphone from Thomann's website, and my computer doesn't recognize it. It's a USB mic that doesn't need specific drivers to work; Windows is supposed to detect it and automatically install what it needs.

I plugged it into my brother's computer, and it recognized it right away by installing the necessary components to make it work, but my computer refuses to acknowledge it. I saw on other forums that other people had the same issue with other t-bone microphones, and the problem often got resolved randomly.

My Windows is up to date, my BIOS is too, and all my USB ports are functioning normally, so I don't see where the issue could be coming from. Does anyone have a solution?

Best regards, Tobile.

12 answers

  1.
    kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    Hello,

    Connect the microphone to the PC

    Windows + R
    Type --> devmgmt.msc and OK.

    Do you have a section --> other devices?
    If so, what is the problematic device?

    If it's the microphone that is alerting:
    Provide the hardware identification number of the device
    Look here --> Find the device identification number
    Post the number in your next message.
    Example image:

    0
    1. Tobile
       

      Hello,

      It's the microphone that seems to be on alert, it gives me the following identification number: USB\CONFIG_DESCRIPTOR_FAILURE

      0
  2. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    Give that of Bluetooth in other devices.

    0
  3. Tobile
     

    The Bluetooth one in "Other devices": BTHENUM\{98b97136-36a2-11ea-8467-484d7e99a198}_VID&0001038f_PID&1200

    However, I don't see how this could be related to my issue?

    0
  6. Tobile
     

    Here is the link to my configuration:

    https://www.touslesdrivers.com/index.php?v_page=31&v_id=rxwa6yDCIdtO7e1J

    I did the analysis with the microphone plugged in, but it didn't detect anything at all. Regarding the drivers for my Iris Xe, I noticed there was an update to do in the MyAsus software (category "latest updates"), but I haven't had the time to do it yet.

    0
  7. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    Right-click on the unknown USB device
    Uninstall
    Check --> remove the device
    Uninstall
    Restart the PC.

    Connect the mic to the PC and if the problem persists:
    Perform a Windows repair.
    Look at this --> Repair Windows 10 without data loss

    0
  8. Tobile
     

    Hello, sorry for the late response but uninstalling and reinstalling the device doesn't work for me.

    I haven't done a Windows repair yet due to a lack of time, but I was wondering, would a transition to Windows 11 work as well? We will have to switch to it sooner or later, so if it could solve my problem at the same time...

    0
  9. steph810 Posted messages 1865 Registration date   Status Member Last intervention   152
     

    Hello,

    Start by updating Windows:

    Open powershell as administrator and enter these commands, press enter for each command; it may seem long but that's normal:

    Install powershell 7.3.5

     iex "& { $(irm https://aka.ms/install-powershell.ps1) } -UseMSI"

    Open Powershell 7

    Copy and paste the lines one by one.

     Set-ExecutionPolicy -Scope CurrentUser -ExecutionPolicy Unrestricted Install-Module -Name PSWindowsUpdate Import-Module PSWindowsUpdate Get-WindowsUpdate Install-WindowsUpdate

    Example:

    We'll see about the drivers later.

    0
    1. Tobile
       

      My Windows is fully updated, what's next?

      0
      1. steph810 Posted messages 1865 Registration date   Status Member Last intervention   152 > Tobile
         

        Yes.

        There may still be a few drivers to check afterwards.

        0
  10. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    In USB Bus Controllers:

    Right-click on each device
    Uninstall

    Click on Action
    Scan for hardware changes.

    0
  11. Tobile
     

    I have already done it several times without success, both for the "Root Hub (USB 3.0)" and for the "Intel(R) USB 3.10 eXtensible Host Controller - 1.20 (Microsoft)".

    0
  12. kaneagle Posted messages 86287 Registration date   Status Moderator Last intervention   14 683
     

    Run an sfc:
    Windows Key + X
    Select --> Windows PowerShell (admin)
    Type --> sfc /scannow and hit enter

    A system file check will be performed.

    0
  13. Tobile
     

    Hello,

    The problem was finally resolved by using a USB-C hub, I was able to install the drivers and the microphone works perfectly!

    0