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T-bone SC 425: "Unrecognized USB Device" (Windows 10)

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Tobile -  

Hello everyone,

I recently bought the t-bone SC 425 microphone from Thomann's website, and my computer doesn't recognize it. It's a USB mic that doesn't need specific drivers to work; Windows is supposed to detect it and automatically install what it needs.

I plugged it into my brother's computer, and it recognized it right away by installing the necessary components to make it work, but my computer refuses to acknowledge it. I saw on other forums that other people had the same issue with other t-bone microphones, and the problem often got resolved randomly.

My Windows is up to date, my BIOS is too, and all my USB ports are functioning normally, so I don't see where the issue could be coming from. Does anyone have a solution?

Best regards, Tobile.

12 answers

  1.  kaneagle Moderator

    Hello,

    Connect the microphone to the PC

    Windows + R
    Type --> devmgmt.msc and OK.

    Do you have a section --> other devices?
    If so, what is the problematic device?

    If it's the microphone that is alerting:
    Provide the hardware identification number of the device
    Look here --> Find the device identification number
    Post the number in your next message.
    Example image:

    1. Tobile

      Hello,

      It's the microphone that seems to be on alert, it gives me the following identification number: USB\CONFIG_DESCRIPTOR_FAILURE

  3. Tobile

    The Bluetooth one in "Other devices": BTHENUM\{98b97136-36a2-11ea-8467-484d7e99a198}_VID&0001038f_PID&1200

    However, I don't see how this could be related to my issue?

    3. Tobile

      Here is the link to my configuration:

      https://www.touslesdrivers.com/index.php?v_page=31&v_id=rxwa6yDCIdtO7e1J

      I did the analysis with the microphone plugged in, but it didn't detect anything at all. Regarding the drivers for my Iris Xe, I noticed there was an update to do in the MyAsus software (category "latest updates"), but I haven't had the time to do it yet.

      1.  kaneagle Moderator

        Right-click on the unknown USB device
        Uninstall
        Check --> remove the device
        Uninstall
        Restart the PC.

        Connect the mic to the PC and if the problem persists:
        Perform a Windows repair.
        Look at this --> Repair Windows 10 without data loss

        1. Tobile

          Hello, sorry for the late response but uninstalling and reinstalling the device doesn't work for me.

          I haven't done a Windows repair yet due to a lack of time, but I was wondering, would a transition to Windows 11 work as well? We will have to switch to it sooner or later, so if it could solve my problem at the same time...

          1.  steph810

            Hello,

            Start by updating Windows:

            Open powershell as administrator and enter these commands, press enter for each command; it may seem long but that's normal:

            Install powershell 7.3.5

             iex "& { $(irm https://aka.ms/install-powershell.ps1) } -UseMSI"

            Open Powershell 7

            Copy and paste the lines one by one.

             Set-ExecutionPolicy -Scope CurrentUser -ExecutionPolicy Unrestricted Install-Module -Name PSWindowsUpdate Import-Module PSWindowsUpdate Get-WindowsUpdate Install-WindowsUpdate

            Example:

            We'll see about the drivers later.

            1. Tobile

              My Windows is fully updated, what's next?

            2.  steph810
              @Tobile

              Yes.

              There may still be a few drivers to check afterwards.

          2.  kaneagle Moderator

            In USB Bus Controllers:

            Right-click on each device
            Uninstall

            Click on Action
            Scan for hardware changes.

            1. Tobile

              I have already done it several times without success, both for the "Root Hub (USB 3.0)" and for the "Intel(R) USB 3.10 eXtensible Host Controller - 1.20 (Microsoft)".

              1.  kaneagle Moderator

                Run an sfc:
                Windows Key + X
                Select --> Windows PowerShell (admin)
                Type --> sfc /scannow and hit enter

                A system file check will be performed.

                1. Tobile

                  Hello,

                  The problem was finally resolved by using a USB-C hub, I was able to install the drivers and the microphone works perfectly!