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Netflix connection issue

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maryleg Posted messages 837 Registration date   Status Member Last intervention   -  
bazfile Posted messages 58496 Registration date   Status Moderator Last intervention   -

Hello,

We have a Netflix account. I have a big problem: I can't connect to the account, when I enter the credentials, it tells me that no account matches those credentials, even though it works normally on my husband's PC. I had already connected to Netflix on my PC and watched movies, so I know it works.

I'm using Mozilla, but it doesn't work with any search engine.
I cleared the cache but nothing helps.... Any ideas please?

Thank you for your help


9 answers

  1.
    casimire666 Posted messages 2483 Registration date   Status Member Last intervention   721
     

    Hello

    To contact Netflix by phone, you can call the Netflix number: 0805 543 063.

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    1. vuesurmer44 Posted messages 110 Status Member 5
       

      I think you can only have one screen left with the new Netflix sharing policy you have with your son; it's really very recent, for us, it happened overnight.

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      1. maryleg Posted messages 837 Registration date   Status Member Last intervention   57 > vuesurmer44 Posted messages 110 Status Member
         

        I just saw that; Thank you, however my husband stays connected.....

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  2. bazfile Posted messages 58496 Registration date   Status Moderator Last intervention   20 273
     

    Hello.

    Apparently, you're not entering the correct credentials, check this with Netflix https://help.netflix.com/fr/contactus

    .

    bazfile
    Moderator/Security Contributor.
    A hello, a response, a thank you are always appreciated.

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  3. maryleg Posted messages 837 Registration date   Status Member Last intervention   57
     

    Thank you for your response. I am sure, especially since they are registered, and I haven't changed anything... My husband logs in with the same credentials, so there's no mistake on that side.

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  4. vuesurmer44 Posted messages 110 Status Member 5
     

    Hello,

    Maybe look into the change in the number of screens, with their new (very recent) policy to be able to watch Netflix? Which plan do you have?

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    1. bazfile Posted messages 58496 Registration date   Status Moderator Last intervention   20 273
       

      The message would not be that; generally, in the case of exceeding the plan, the message is something like "Your Netflix account is being used on too many devices".

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    2. vuesurmer44 Posted messages 110 Status Member 5
       

      No Bazfile, because I had the issue with the sharing stop, I took a personal plan and I had two TVs plus one computer and I never got the message you mentioned but I couldn't have Netflix on one of my TVs so I disconnected from the computer and everything went back to normal, so there’s a possibility of 2 screens for my plan! And that was a week ago.

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      1. bazfile Posted messages 58496 Registration date   Status Moderator Last intervention   20 273 > vuesurmer44 Posted messages 110 Status Member
         

        You have the standard offer with 2 screens; the essential offers (with or without ads) are limited to 1 screen, but the message in question has nothing to do with that, it's an authentication issue to resolve with Netflix.

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  6. vuesurmer44 Posted messages 110 Status Member 5
     

    Indeed I have a 2-screen subscription without ads, but since maryleg can watch Netflix on her husband's PC but not on hers, and that before she could have Netflix on her own and now it’s impossible to log in with the correct credentials since they are already saved, I thought there was a removal of a screen. Well, we’re waiting for Maryleg’s response.

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    1. bazfile Posted messages 58496 Registration date   Status Moderator Last intervention   20 273
       

      And especially that of Netflix. :)

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  7. maryleg Posted messages 837 Registration date   Status Member Last intervention   57
     

    Just so you know, it's a gift, we are logged into my son's account. There was a time when someone told me that too many people were logged in, and as a result, I didn't have access. What Vuesurmer44 mentioned above..... That's not the case here, the message is different, the issue is different, it says it doesn't recognize any account with this email address,......

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  8. vuesurmer44 Posted messages 110 Status Member 5
     

    Hello maryleg

    If you are logged into your son's account and he has added a subscription to give you a gift, this offer only provides one extra screen, not two, and this could result in your second computer not being recognized for a connection! Can you tell us exactly which plan you have! And have you contacted Netflix?

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    1. maryleg Posted messages 837 Registration date   Status Member Last intervention   57
       

      I don't know what plan he has, but what's certain is that up until today, my husband and I have always been able to connect... we've never had an issue, I would even say that there is a person who has disappeared from the Netflix screen, so there is even less reason for it not to work... that's why I don't understand.

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  10. vuesurmer44 Posted messages 110 Status Member 5
     

    For those who wish to continue sharing an account across two households, an additional fee of €5.99 per month per "bonus" member must be paid by adding the paid option in the account settings. The added subscriber can then watch Netflix from all devices in their household, but with only one screen at a time and one profile available.

    Perhaps your answer, let us know what it is.

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    1. bazfile Posted messages 58496 Registration date   Status Moderator Last intervention   20 273
       

      Everything has already been said in my message number 12.

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