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Instagram account blocked authentication codes/lost recovery

Simon101013 Posted messages 8 Status Member -  
bazfile Posted messages 58496 Registration date   Status Moderator Last intervention   -

Hello,

I can't log into my Instagram account because I don't have my two-factor authentication codes, and I can't recover them since I no longer have access to my account. Also, using an authentication app doesn't work either because I need to retrieve the key from the app as well.

I don't know how to proceed since I can't recover anything because I no longer have access to my account.

Thank you for your prompt responses.

Sincerely

7 answers

  1.
    bazfile Posted messages 58496 Registration date   Status Moderator Last intervention   20 273
     

    Hello.

    Without access to your identification codes, you won't be able to do anything.

    bazfile
    Moderator/Security Contributor.
    A hello, a response, and a thank you are always appreciated.

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  2. Simon101013 Posted messages 8 Status Member
     

    I know, but isn't there another way or something?

    I sent an email to Instagram support just now, but no response.

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  3. Simon101013 Posted messages 8 Status Member
     

    I have my credentials, that's not the issue; it's just the authentication and/or backup codes that I no longer have.

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    1. bazfile Posted messages 58496 Registration date   Status Moderator Last intervention   20 273
       

      Read the page I mentioned in my previous message, there is a link to a form.

      There are thousands of cases like yours on the forum; if you consult them, you will realize that the solution can only come from Instagram itself, it is the only one that can act on the accounts.

      See: https://forums.commentcamarche.net/forum/s/instagram-342/bloqu%C3%A9

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  4. Simon101013 Posted messages 8 Status Member
     

    The link you sent me is for disabled accounts, but mine is not disabled; I just don't have my codes and when I fill out the form you told me about, it says I can't submit the form because the account is active.

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    1. bazfile Posted messages 58496 Registration date   Status Moderator Last intervention   20 273
       

      As I already told you, without the codes you won't be able to do anything unless you find the account that you use to retrieve these codes; without that, it will be impossible to recover anything.

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  6. Simon101013 Posted messages 8 Status Member
     

    How do we find the account to recover the codes?

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    1. bazfile Posted messages 58496 Registration date   Status Moderator Last intervention   20 273
       

      You need to recover the contact email account you provided in your Instagram profile; it's to this email account that your codes are sent.

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  7. Simon101013 Posted messages 8 Status Member
     

    How can I contact Instagram because I contacted them at the following email address: ***@*** but every time I receive this message immediately:

    Hi, You've reached us at a channel that we no longer support. Please visit the Help Center to find answers to many frequently asked questions and up-to-date forms you can use to contact us:
    https://help.instagram.com/
    We apologize for the inconvenience.
    Sincerely,
    The Instagram Team

    What are the quickest contact methods please?

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    1. bazfile Posted messages 58496 Registration date   Status Moderator Last intervention   20 273
       

      Since you no longer have access to traditional recovery methods, I think recovering your account is going to be very, very, very complicated, if not more likely impossible. As for contacting Instagram, for regular users, there is no way other than the online forms, see Radinoz's response below.

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  8. Radinoz Posted messages 7277 Registration date   Status Contributor Last intervention   1 167
     

    Hello

    No need to create duplicates...

    Instagram does not have an email contact address... You need to use the online forms found in the FAQ...

    Follow this:

    1. Open the Instagram app. At the bottom of the screen, tap on Forgot password?.
    2. Enter your username and tap Next.
    3. At the bottom of the screen, tap on Can't reset your password?
    4. Follow the on-screen instructions to send a help request.


    Sources: https://fr-fr.facebook.com/help/instagram/


    ;)

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