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The video is not working on my website.

jysemoi Posted messages 180 Registration date   Status Member Last intervention   -  
 jysemoi -

Hello,

At the beginning of the year, I integrated a video with the Vimeo player on my website on WordPress.com.
Everything was fine, but now instead of the video, I have this on my screen: Sorry Because of its privacy settings, this video cannot be played here

I checked, this video is public and has no restrictions. I read somewhere that this might come from my browser settings, but I'm completely lost on where to look in Firefox for what suddenly changed the privacy settings of my video.

I have AVG free as antivirus and ZoneAlarm as firewall.

Does anyone know where to look and what settings to change to get this video back?

A big thank you in advance for your help


2 answers

  1.
    jordane45 Posted messages 30427 Registration date   Status Moderator Last intervention   4 833
     

    Hello,

    The first thing to check is... does this video work or not from another device (computer, smartphone...)?

    If yes, the issue is indeed with your current device/browser... and in that case, you should ask your question in the forum dealing with your internet browser.

    If not, the issue might be with the configuration of your site... but without knowing what settings you've used... how you've integrated your video... no one will be able to answer you.

    .
    Best regards,
    Jordane

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  2. jysemoi
     

    So thank you for your response.

    As for the Vimeo player, it no longer works on computer, phone, or tablet.
    It's a privacy settings issue. This is the only video embedded from Vimeo that is causing me this problem (I have 4 or 5 on my site).

    I integrated my video with a link to a player provided by Vimeo; if you want, I can give you the code.

    I checked the settings on Vimeo, and there's no reason this video shouldn't be visible in public mode.

    Regarding WordPress, I asked them the question, but they are evasive.

    In short: I uploaded my video linked to an image last January. Everything was going well. The player did not start automatically, but the controls were accessible and the video played perfectly.

    Then I had to change my site's theme, which had become outdated.
    I opted for the new WordPress editor, Gutenberg. It's a system that allows complete editing of a site using blocks. My entire site was migrated to this new system, and then my domain was moved. This is when this video became inaccessible.
    All my contents underwent transformations, like with every theme change, but worse. This video issue seems to be one of them.
    I can't provide you with more details, since that's exactly what I'm looking for here:

    if the problem might be related to Firefox, how can I find out?

    If the problem is related to my antivirus or my Firewall, how can I find out?

    If the problem is related to WordPress, I doubt anyone outside of the Gutenberg developers can provide me with answers. I wish someone could. I feel held hostage. In any case, apart from sending you a copy of the video embed link, I don't know what else to do.

    Thank you for your help,
    Looking forward to hearing from you,

    Jeanne

    PS: In the meantime, I managed to embed the video directly from the Vimeo window. It looks ugly, it's full of "parasite" info, full screen needs to be activated,... but at least there's a video in my post!
    That said, I would like to retrieve the Vimeo player; it is definitely more elegant.

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