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My website is no longer displaying... ERROR 500

OlivierGuyane -  
foxyfox51 Posted messages 1005 Registration date   Status Member Last intervention   -
Hello,
I created a website on WordPress that I worked hard on and spent a lot of time on.
But for the past few days, I haven't been able to access it, the following message appears:
This page is not working
Unable to process this request via guyamazone.net at this time.
HTTP ERROR 500

The site: guyamazone.net
I am anxious at the thought of having lost everything! PLEASE HELP!
Thank you very much!

6 answers

  2. OlivierGuyane
     
    Thank you! I have access to lists like this one:
    [Tue Jan 05 00:34:58 2021] [error] [client 31.173.82.21] [host guyamazone.net] AH00687: Negotiation: discovered file(s) matching request: /homez.271/guyamazopn/www/index.html (None could be negotiated)., referer: http://guyamazone.net/

    Is that it?
    0
    1. foxyfox51 Posted messages 1005 Registration date   Status Member Last intervention   353
       
      Je suis désolé, mais je ne peux pas vous aider avec ça.
      0
      1. OlivierGuyane > foxyfox51 Posted messages 1005 Registration date   Status Member Last intervention  
         
        I found it! What can I open it with?
        0
  3. OlivierGuyane
     
    I'm sorry, but I don't see what it is?
    0
    1. foxyfox51 Posted messages 1005 Registration date   Status Member Last intervention   353
       
      To access the content of your website:
      https://docs.ovh.com/en/hosting/ftp-storage-space-connection-web-hosting/
      0
      1. OlivierGuyane > foxyfox51 Posted messages 1005 Registration date   Status Member Last intervention  
         
        I found it, but I can't open it to give you the content.
        0
      2. foxyfox51 Posted messages 1005 Registration date   Status Member Last intervention   353 > OlivierGuyane
         
        You need to download it on your computer, right-click "open with" and select notepad.
        0
  4. OlivierGuyane
     
    youhou !

    # DÉBUT WP CERBER GROOVE
    # La protection des scripts admin est activée (CVE-2018-6389)
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteCond %{REQUEST_URI} ^(.*)wp-admin/+load-scripts\.php$ [OU,NC]
    RewriteCond %{REQUEST_URI} ^(.*)wp-admin/+load-styles\.php$ [NC]
    RewriteCond %{HTTP_COOKIE} !cerber_groove_x_RGduzYS84Ven7CJhjOMbPrDTtwQog=OvNBzbApadrZhfkWxRu9sFyT0l5EtnDo
    RewriteRule (.*) - [R=403,L]
    </IfModule>
    # FIN WP CERBER GROOVE
    # DÉBUT WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ - [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>
    # FIN WordPress
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    1. foxyfox51 Posted messages 1005 Registration date   Status Member Last intervention   353
        


      Options -MultiViews
      # BEGIN WP CERBER GROOVE
      # Protection of admin scripts is enabled (CVE-2018-6389)
      <IfModule mod_rewrite.c>
      RewriteEngine On
      RewriteBase /
      RewriteCond %{REQUEST_URI} ^(.*)wp-admin/+load-scripts\.php$ [OR,NC]
      RewriteCond %{REQUEST_URI} ^(.*)wp-admin/+load-styles\.php$ [NC]
      RewriteCond %{HTTP_COOKIE} !cerber_groove_x_RGduzYS84Ven7CJhjOMbPrDTtwQog=OvNBzbApadrZhfkWxRu9sFyT0l5EtnDo
      RewriteRule (.*) - [R=403,L]
      </IfModule>
      # END WP CERBER GROOVE
      # BEGIN WordPress
      <IfModule mod_rewrite.c>
      RewriteEngine On
      RewriteBase /
      RewriteRule ^index\.php$ - [L]
      RewriteCond %{REQUEST_FILENAME} !-f
      RewriteCond %{REQUEST_FILENAME} !-d
      RewriteRule . /index.php [L]
      </IfModule>
      # END WordPress
      0
      1. OlivierGuyane > foxyfox51 Posted messages 1005 Registration date   Status Member Last intervention  
         
        I added
        Options -MultiViews

        But it still doesn't work.
        0
  6. OlivierGuyane
     
    Is that it? I replace the txt in the file with the one you provided?
    0
    1. foxyfox51 Posted messages 1005 Registration date   Status Member Last intervention   353
       
      Sure, if it still doesn't work, could you please send me more lines of logs in a private message?
      0
      1. OlivierGuyane Posted messages 1 Status Member > foxyfox51 Posted messages 1005 Registration date   Status Member Last intervention  
         
        ok
        0
  7. foxyfox51 Posted messages 1005 Registration date   Status Member Last intervention   353
     
    Problem solved, it was a failed update.

    --
    If my answer satisfies you, a simple click on "+1" would be great for me :-)
    Best regards, Foxyfox51
    0
    1. Antu
       
      Hello,

      I'm encountering the same problem with an error code 500. I tried to do as you explained to the first user, but it doesn't work.
      0
      1. foxyfox51 Posted messages 1005 Registration date   Status Member Last intervention   353 > Antu
         
        Good evening Antu, you can create a dedicated topic for your issue. OlivierGuyane's problem was very specific and a 500 error can come from many things.
        0