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Logitech MX Master 2S mouse not working anymore

Ali_22 Posted messages 1 Registration date   Status Membre Last intervention   -  
 Yamakyu -

Hello everyone,

My MX Master 2S mouse suddenly stopped working. It is properly connected to my computer since all the buttons work, but it is impossible to move the cursor.

I tried updating the firmware, but that didn't work.

I also fully charged it and plugged it in with the cable, but to no avail...

I think the laser has stopped working, but I don't know how to fix it.

Thank you in advance

Alison

3 réponses

Réponse 1 / 3
jeannets Posted messages 28327 Registration date   Status Contributeur Last intervention   Ambassadeur 6 597
 

Hello,

Fixing a Laser..? I would lean more towards a battery or battery charger issue...

And especially dust that has settled inside and disrupts the optical functions

Restarting the PC and the mouse after a total shutdown can also reset the functions

Aside from the mouse, we know nothing about the types of equipment... It's a bit of a riddle. Because a Windows update may have changed things, very subtly. If the OS is Windows..?
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Réponse 2 / 3
Panth33ra Posted messages 22998 Registration date   Status Membre Last intervention   Ambassadeur 2 346
 

Hello,

Reinstall the Logitech G HUB application.

Source : Logitech
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Réponse 3 / 3
Yamakyu
 

For future users who may encounter the problem; it is possible that the push button (on the left) gets stuck and prevents the cursor from functioning. If this happens, both will occur at the same time (cursor stuck + push button stuck).

The fix is quite simple, by opening the mouse. There are 2 screws to loosen very slightly, and the cursor - as well as the push button - will work again.

Video here: https://youtu.be/M7kNTbCM0TY
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