ORANGE Fiber Optic Installation

Hello,

Or rather good evening to everyone. I hope I haven't gone astray and please forgive me if I'm not on the "right" forum.

My questions may seem naïve and reveal my utter incompetence, but I absolutely need your informed responses. I am now an elderly lady, but I manage quite well with my computer.

However, the different means of accessing the Internet sometimes seem obscure to me and far exceed my television skills.

I have a LiveBox Play that works perfectly (ADSL and Orange landline - an old wall socket - to which the LiveBox is connected). My son convinced me that I would greatly benefit from having fiber optics installed, and I admit that I was tempted. I received the LiveBox 5 from Orange with the cables and all the components, which I verified against the list of contents.

Knowing my incompetence, I preferred to entrust a technician with the task of updating and checking the operation of my audiovisual equipment dependent on the fiber that will be installed tomorrow afternoon.

My building is compatible with this installation and most residents have had fiber optics installed in their homes. So I opted for the "expert installation," and the Orange advisors told me that the installation would take place in two phases:

1) the connection of my apartment to the fiber optics

2) the arrival of a second technician for the compliance of the house devices dependent on the fiber

However, surprised (perhaps foolishly) not to have a new decoder and remote control to install, I inquired the day before yesterday with a customer service advisor at Orange.

At first, I thought - perhaps naively - that the current decoder - which works on ADSL - and its remote control were compatible with the LiveBox 5 (Orange fiber), but I asked the question, and the advisor - who was very kind - told me that I would need to change the decoder and the remote control after the technician connects my home to the fiber optics.

So, I asked for the new equipment to be sent to me as soon as I received the first technician from SOGETREL to make the connection.

However, after reading articles on the ORANGE support forum, I found that correspondents believed that the old decoder and remote control (ADSL/LiveBox play) were perfectly compatible with fiber optics and that it was unnecessary to change them, a point confirmed by a neighbor who had fiber optics installed and continues to use her decoder and remote control from her LiveBox operating on ADSL.

So I called Orange again. Another advisor told me that she was considering my request for a new decoder and remote control, which she said were necessary at the beginning of the conversation, while adding towards the end that this old equipment would be compatible with fiber optics.

As this change of decoder and remote control costs €40, which will be added to the €89 of the "expert installation" scheduled for a second time, I find it absurd, if the change of decoder and remote control is unnecessary, to be left without television or computer for a few days while waiting to receive equipment that would therefore be redundant!

The first technician will thus connect my apartment to fiber optics tomorrow.

*Q.1) Will he conduct tests on my television or just make the connection, with interventions on audiovisual devices being reserved for his colleague from the "expert installation" who is supposed to follow him?

*Q.2) Is my current decoder and remote control (LiveBox play/ADSL) compatible with fiber or do I have to change them?

*Q.3) Can I cancel the order for a new decoder and a new remote control if my current equipment is compatible with fiber?

Thank you immensely for your help, as I admit I am a bit (a lot) disoriented...

Best regards

état