View original (French)

An error has occurred and your PIN is not available.

mali830 Posted messages 24 Status Membre -  
superbarnis Posted messages 4445 Registration date   Status Membre Last intervention   -

Hello,

Hello,

I don't know why, but we can no longer open Windows 10 on my wife's PC. Indeed, while everything was working fine, all the passwords are being rejected, and the message says: a problem has occurred and your PIN is not available. I have tried everything, all the passwords in my possession, in safe mode, etc... I can't reset it because I'm being asked for the password. She has everything on her PC and she no longer has access to it.

Can you help us?

Thank you.


4 réponses

Réponse 1 / 4
Panth33ra Posted messages 22980 Registration date   Status Membre Last intervention   Ambassadeur 2 333
 

Hello,

 all passwords are rejected, the message: a problem has occurred and your PIN is not available

Is there an error code appearing on the screen?
0
madmyke Posted messages 52304 Registration date   Status Modérateur Last intervention   12 483
 

Hello
I think he already wrote it: A problem has occurred and your PIN is not available but apparently no code

Regards

0
madmyke Posted messages 52304 Registration date   Status Modérateur Last intervention   12 483 > madmyke Posted messages 52304 Registration date   Status Modérateur Last intervention  
 

Upon rereading, it is true that this is not confirmed; please disregard my message :-)

0
Réponse 2 / 4
madmyke Posted messages 52304 Registration date   Status Modérateur Last intervention   12 483
 

I think it would be possible to try this.

  • Click the Power/Off button.
  • Click Restart while holding down the Shift key.
  • Go to Troubleshoot and find Advanced options.
  • Select Startup Repair.
  • Let Windows perform the repair.
  • Log in.
0
Réponse 3 / 4
mali830 Posted messages 24 Status Membre
 

@Madmike, I just did it. When I get to the blue window with repair, it asks me for the password and I tried everything without success.

Yet on mine I do have a password and a PIN on my Microsoft account, it's the same account as my wife's. What changed that before we entered a PIN code to open W10 and now access is denied?
0
madmyke Posted messages 52304 Registration date   Status Modérateur Last intervention   12 483
 

And what about Panth33ra's question?

Because it seems that at this point, the only option will be a complete reinstallation of Windows on the PC from a USB stick to restart the machine and perform a reinstallation without data loss, but I'm not sure if that will work either.
Worth a try...
If not, everything will need to be reinstalled, but that will erase everything. I hope you had a regular backup system for the data on each PC, otherwise everything will be lost.

0
Réponse 4 / 4
superbarnis Posted messages 4445 Registration date   Status Membre Last intervention   524
 

Hello

This happened to me; PIN code rejection was resolved with the old password linked to the Microsoft Live account.

Not everyone is a genius, but we're working on it.
Google is your friend; don't forget that!
0