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An error has occurred and your PIN is not available.

mali830 Posted messages 24 Status Member -  
superbarnis Posted messages 4425 Registration date   Status Member Last intervention   -

Hello,

Hello,

I don't know why, but we can no longer open Windows 10 on my wife's PC. Indeed, while everything was working fine, all the passwords are being rejected, and the message says: a problem has occurred and your PIN is not available. I have tried everything, all the passwords in my possession, in safe mode, etc... I can't reset it because I'm being asked for the password. She has everything on her PC and she no longer has access to it.

Can you help us?

Thank you.


4 answers

  1.
    Panth33ra Posted messages 23226 Registration date   Status Member Last intervention   Ambassador 2 364
     

    Hello,

     all passwords are rejected, the message: a problem has occurred and your PIN is not available

    Is there an error code appearing on the screen?

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    1. madmyke Posted messages 52304 Registration date   Status Moderator Last intervention   12 488
       

      Hello
      I think he already wrote it: A problem has occurred and your PIN is not available but apparently no code

      Regards

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      1. madmyke Posted messages 52304 Registration date   Status Moderator Last intervention   12 488 > madmyke Posted messages 52304 Registration date   Status Moderator Last intervention  
         

        Upon rereading, it is true that this is not confirmed; please disregard my message :-)

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  2. madmyke Posted messages 52304 Registration date   Status Moderator Last intervention   12 488
     

    I think it would be possible to try this.

    • Click the Power/Off button.
    • Click Restart while holding down the Shift key.
    • Go to Troubleshoot and find Advanced options.
    • Select Startup Repair.
    • Let Windows perform the repair.
    • Log in.
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  3. mali830 Posted messages 24 Status Member
     

    @Madmike, I just did it. When I get to the blue window with repair, it asks me for the password and I tried everything without success.

    Yet on mine I do have a password and a PIN on my Microsoft account, it's the same account as my wife's. What changed that before we entered a PIN code to open W10 and now access is denied?

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    1. madmyke Posted messages 52304 Registration date   Status Moderator Last intervention   12 488
       

      And what about Panth33ra's question?

      Because it seems that at this point, the only option will be a complete reinstallation of Windows on the PC from a USB stick to restart the machine and perform a reinstallation without data loss, but I'm not sure if that will work either.
      Worth a try...
      If not, everything will need to be reinstalled, but that will erase everything. I hope you had a regular backup system for the data on each PC, otherwise everything will be lost.

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  4. superbarnis Posted messages 4425 Registration date   Status Member Last intervention   519
     

    Hello

    This happened to me; PIN code rejection was resolved with the old password linked to the Microsoft Live account.

    Not everyone is a genius, but we're working on it.
    Google is your friend; don't forget that!

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