View original (French)

BlueScreen SYSTEM_THREAD_EXCEPTION_NOT_HANDLED ndis.sys w10

Solved
LeGeek01_0000 Posted messages 149 Status Member -  
LeGeek01_0000 Posted messages 149 Status Member -

Hello,

Having tried to restart a PC after a long pause, I find myself stuck at boot with a systematic Bluescreen.

The error code: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

The faulty driver: ndis.sys

A boot in Safe Mode works, but a boot in Safe Mode with Networking gives the same result as a normal boot (same error, same driver).

Here's what I've tried:
- Disabling the wifi and ethernet cards, nothing

- Restoring drivers to a previous date: nothing

- A SFC, nothing

- A system image restore from the iso using dism, then another SFC, nothing

- Taking the driver from the iso and manually placing it from a boot on a LiveCD Ubuntu, nothing

I don't understand what's happening.

If anyone knows a solution, I'd gladly take it.

Windows version: Windows 10 Pro x64 version 21h2 (impossible to update since it won't boot normally).

3 answers

  1. Anonymous user
     

    The SYSTEM_THREAD_EXCEPTION_NOT_HANDLED error message indicates that Windows encountered a critical error while processing a system operation in kernel mode. The ndis.sys driver is related to networking and is responsible for managing network connections.

    The ndis.sys driver may be corrupted or there may be a conflict with another driver installed on the system. To resolve this issue, you can try the following steps:

    Update drivers: Try updating all drivers, especially those related to networking.

    Uninstall drivers: Try uninstalling the network-related drivers, then restart the computer. Windows should automatically reinstall the necessary drivers.

    Restore system: If the problem persists, try restoring the system to a previous restore point where the system was functioning properly.

    Reinstall Windows with another version: If none of the above steps work, you might consider reinstalling a different version of Windows to resolve the issue.

    If you are not comfortable with these steps, you can contact a professional IT technician for assistance.

    0
    1. LeGeek01_0000 Posted messages 149 Status Member 5
       

      Hello,

      - Uninstalling the network drivers, nothing

      - Updating the drivers, I’ll download them and let you know later

      - System restore: no restore point found

      - Reinstalling Windows: I’d rather avoid it, I’ll only do it as a last resort

      0
  2. bazfile Posted messages 58489 Registration date   Status Moderator Last intervention   20 266
     

    Hello.

    Give the exact references of your WiFi and Ethernet network cards.

    bazfile
    Moderator/Contributor in security.
    A hello, a response, a thank you are always appreciated.

    0
    1. LeGeek01_0000 Posted messages 149 Status Member 5
       

      Hello,

      Here is what the device manager tells me:

      - Intel Ethernet Connection I217-V

      - Intel Wireless-N 7260

      0
      1. bazfile Posted messages 58489 Registration date   Status Moderator Last intervention   20 266 > LeGeek01_0000 Posted messages 149 Status Member
         

        These are old network cards; the WiFi card has been discontinued by Intel, and Intel has not developed a driver for Windows 10 for your Ethernet card.

        Drivers:

        Ethernet:

        https://www.intel.fr/content/www/fr/fr/download/17479/intel-network-adapter-driver-for-windows-8-1.html

        WiFi:

        https://www.intel.fr/content/www/fr/fr/support/articles/000030330/wireless/intel-wireless-ac-products.html

        The latest driver available for your WiFi card for Windows 10:

        https://www.driverscloud.com/fr/services/GetInformationDriver/73149-95038/intel-intel-wlanv211012zip

        0
      2. LeGeek01_0000 Posted messages 149 Status Member 5 > bazfile Posted messages 58489 Registration date   Status Moderator Last intervention  
         

        Thank you for your links.

        I assure you that yes, there is a driver for my Ethernet card under Windows 10, and it's available on the Lenovo website (I forgot to mention the brand of the PC, my apologies).

        The PC is about 8 years old, so it's not surprising that Intel doesn't continue support!

        As for my issue, it's resolved (see my last response at the bottom).

        Thanks anyway for the time you dedicated to helping me!

        0
  3. LeGeek01_0000 Posted messages 149 Status Member 5
     

    UPDATE: After disabling all network cards, the PC managed to boot normally!!!

    Now all that's left is to find the culprit...

    EDIT: I reactivated all the network cards and no bluescreen... I'm trying a reboot.

    RE-EDIT: The PC rebooted normally... I just had to disable everything in safe mode and it's back up!

    So my problem is resolved.

    0