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Unable to access my CPF account

Lisa -  
 Tia -

Good evening,

I don't know if I'm in the right place to ask this question, but I'm unable to access my CPF account.

When I enter my social security number and my password, it says that the two do not match. I thought I must have the wrong password, so I tried to reset it, but when I enter my social security number and my birth surname again to reset, the site tells me that both are invalid.

I don't understand, as I do have a CPF account since I've already checked the amount I had in it (the last time was over a year ago).

Has this ever happened to you and how can I resolve this issue?

Thank you in advance!

3 answers

  1. Tia
     

    Hello,

    I'm a bit late, but I have the same problem, unable to reset my password.

    To access my CPF account, I used digital identity and France Connect, as mentioned earlier.

    As for the reset, I went through a step by entering my first names (even the second one) followed by my last name in the LAST NAME section, but I still get stuck at the next step, with the error message in red that security verification is mandatory. (I can definitely recognize a sheet, a cat, or a tree ????). Maybe it's a bug...

    Good luck!

    1
  3. Fifi
     

    Hello, I don't know if you found the solution because I'm in the same situation as you, I can't connect either.

    0