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I can't access my Pole Emploi candidate space... :o(

Trabajadora -  
didmed Posted messages 2654 Registration date   Status Member Last intervention   -
Hello,

After several attempts, I can no longer access my candidate space on Pôle Emploi even by entering the correct details, while I am interested in applying for job offers that interest me.

And I am unable to reach any advisor by phone... :o((

If there is anyone, please help me, thank you in advance.

Configuration: Windows / Chrome 76.0.3809.132

2 answers

  1. Anonymous user
     
    Hello,
    Today, I tried to update my information on the pole-emploi website. My username and password are correct, right? The new ones!!! But it always said INCORRECT IDENTIFIERS....
    So then I did FORGOTTEN IDENTIFIER to check. They sent it to me by email. It was indeed the right one!!
    For the password, I did the same thing, so I reset my password.
    And then, I tried to log in... it still said INCORRECT IDENTIFIERS!!
    I then decided to update my information by phone at 3949... to remain on the list of job seekers. By the way, on the phone, the old identifiers work! (7 digits + password in 6 digits).
    I think they are intentionally blocking access to our personal space so that we cannot update our information. Because we won't be able to update!! If people can't update, they will lose their Allocation de Retour à l'Emploi (ARE), and they will also be removed from the list of job seekers.
    Another trick by the government to recover money!! And to make it seem like the number of job seekers has decreased....But it’s just that they have been deregistered from Pole-Emploi....
    So, to reassure you, you are not alone!! It happened to me too!!
    8
    1. madmyke Posted messages 52304 Registration date   Status Moderator Last intervention   12 488
       
      Another government technique to get money!

      Totally "free" opinion.
      There may be other reasons, but technical ones, on my side (server issues, system changes, etc.) or on your side (browser compatibility, cache, characters, etc.), and just because something isn't working correctly doesn't mean it's an intergalactic conspiracy.
      0
    2. Trabajadora
       
      Hello,
      First of all, I would like to thank you for the attention you have given to my issue ... ;o) and I apologize for not responding to you sooner, but problems never come alone, so I also had trouble accessing my email afterwards, but everything is almost back to normal. I fully agree with you that it is certainly not a coincidence that all these issues arise when accessing our Pôle Emploi accounts.
      Thank you very much, and I wish you all the best.
      0
    3. Bb
       
      Same for me.
      0
      1. didmed Posted messages 2654 Registration date   Status Member Last intervention   845 > Bb
         
        Hi > I just logged into Pôle Emploi > it works
        I've been registered since 2013... and since that time (+7 years), I’ve only had 2 connection issues: one was due to an update on their end, the other was from my PC
        So, as madmyke said, there’s no intergalactic conspiracy!!

        And don't forget: in computing, the problem usually lies between the keyboard and the chair.
        -1
  2. didmed Posted messages 2654 Registration date   Status Member Last intervention   845
     
    Hello,
    the identification changed this Thursday, September 4
    >>> you need to provide:
    1- a new identifier
    2- a new password

    Talk to you later

    --
    If you need anything, just let me know!...
    5