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Google Chrome "Antivirus scan failed"

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jmpower Posted messages 120 Status Membre -  
 RBmoon -

Hello,

For the past few days, I haven't been able to download anything on Google Chrome, "antivirus scan failed." I've tried everything: going through regedit, clearing the cache, uninstalling and then reinstalling Chrome, disabling extensions, nothing works.

Do you have any idea how to fix this damn annoying problem?

6 answers

Answer 1 / 6
fabul Posted messages 41627 Registration date   Status Moderator Last intervention   5 854
 

Hello,

Use a USB stick and another PC to download the two "Offline" setup files for the browsers, then there are two methods to reset them at the same time here:

https://forums.commentcamarche.net/forum/affich-37778598-nom-du-navigateur-en-recherche-pour-desinstallation#2
6
jmpower Posted messages 120 Status Member 4
 

The problem has disappeared! A big thank you to all of you for your help, it's not always easy.

0
Coco71
 

It worked. The problem is solved. I was totally desperate to not be able to download anything anymore. Thank you very much for your help :)

0
Answer 2 / 6
Stephanie
 

Hello,

I had the same issue and I found this video that helped me solve it:

https://youtu.be/NWPrY6B345E?si=N2YwpSSZqFh6G5O0

If it can help
18
Anthony
 

Hello,

great it works. I had almost given up looking.

Thank you very much.

2
Aby
 

Thank you very much for this video, I was able to solve my problem too.

I recommend this method!

0
GBOB
 

Great, thanks :)

0
denise
 

Thank you Stéphanie for sharing your solution that worked very well for me.

0
Anne
 

Hello, thank you for your sharing, my problem is resolved. Thanks again.

0
Answer 3 / 6
bazfile Posted messages 58653 Registration date   Status Moderator, Security Contributor Last intervention   19 890
 

Error_8211_Antivirus_analysis_failed .
1
Answer 4 / 6
MisteryBean Posted messages 8954 Registration date   Status Moderator, Security Contributor Last intervention   1 276
 

Hello,

If you copy/paste chrome://settings/security into the Chrome address bar, then click on No protection => Disable

what happens?
0
jmpower Posted messages 120 Status Member 4
 

Not anymore, yet I believed it. I wonder if it doesn't come straight from my PC.

0
Answer 5 / 6
jmpower Posted messages 120 Status Member 4
 

Still nothing, even my Firefox isn't working (black screen) and Microsoft Edge won't launch at all. Chrome only has download issues.

I'm wondering if I should look for a software that would do a thorough check of my PC. Because something is really off here.

Thank you for your help.
0
Answer 6 / 6
alice1414 Posted messages 53 Status Member
 

Good evening, the video is unreadable
0
fabul Posted messages 41627 Registration date   Status Moderator Last intervention   5 854
 

You can do it from a .reg file (.txt renamed to .reg) (Show file extensions in View > Options) to see the .txt that you rename to .reg

This is the registry key that needs to be added:

Windows Registry Editor Version 5.00

[HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Attachments]
"ScanWithAntiVirus"=dword:00000001

3