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Google Chrome "Antivirus scan failed"

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jmpower Posted messages 120 Status Member -  
 RBmoon -

Hello,

For the past few days, I haven't been able to download anything on Google Chrome, "antivirus scan failed." I've tried everything: going through regedit, clearing the cache, uninstalling and then reinstalling Chrome, disabling extensions, nothing works.

Do you have any idea how to fix this damn annoying problem?

6 answers

  1.
    fabul Posted messages 42137 Registration date   Status Moderator Last intervention   6 062
     

    Hello,

    Use a USB stick and another PC to download the two "Offline" setup files for the browsers, then there are two methods to reset them at the same time here:

    https://forums.commentcamarche.net/forum/affich-37778598-nom-du-navigateur-en-recherche-pour-desinstallation#2

    6
    1. jmpower Posted messages 120 Status Member 4
       

      The problem has disappeared! A big thank you to all of you for your help, it's not always easy.

      0
    2. Coco71
       

      It worked. The problem is solved. I was totally desperate to not be able to download anything anymore. Thank you very much for your help :)

      0
  2. Stephanie
     

    Hello,

    I had the same issue and I found this video that helped me solve it:

    https://youtu.be/NWPrY6B345E?si=N2YwpSSZqFh6G5O0

    If it can help

    19
    1. Anthony
       

      Hello,

      great it works. I had almost given up looking.

      Thank you very much.

      2
    2. Aby
       

      Thank you very much for this video, I was able to solve my problem too.

      I recommend this method!

      0
    3. GBOB
       

      Great, thanks :)

      0
    4. denise
       

      Thank you Stéphanie for sharing your solution that worked very well for me.

      0
    5. Anne
       

      Hello, thank you for your sharing, my problem is resolved. Thanks again.

      0
  4. MisteryBean Posted messages 8948 Registration date   Status Moderator Last intervention   1 292
     

    Hello,

    If you copy/paste chrome://settings/security into the Chrome address bar, then click on No protection => Disable

    what happens?

    0
    1. jmpower Posted messages 120 Status Member 4
       

      Not anymore, yet I believed it. I wonder if it doesn't come straight from my PC.

      0
  6. jmpower Posted messages 120 Status Member 4
     

    Still nothing, even my Firefox isn't working (black screen) and Microsoft Edge won't launch at all. Chrome only has download issues.

    I'm wondering if I should look for a software that would do a thorough check of my PC. Because something is really off here.

    Thank you for your help.

    0
  7. alice1414 Posted messages 35 Registration date   Status Member Last intervention  
     

    Good evening, the video is unreadable

    0
    1. fabul Posted messages 42137 Registration date   Status Moderator Last intervention   6 062
       

      You can do it from a .reg file (.txt renamed to .reg) (Show file extensions in View > Options) to see the .txt that you rename to .reg

      This is the registry key that needs to be added:

      Windows Registry Editor Version 5.00

      [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Policies\Attachments]
      "ScanWithAntiVirus"=dword:00000001

      3