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Cannot use Canon Easy Photo Print Editor

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Porciolande -  
Pierr10 Posted messages 13781 Registration date   Status Modérateur Last intervention   -

Hello, I just installed my new Canon Pixma TS6350a printer. I would like to test the accompanying photo software: Easy Photo Print Editor, I open it without any problem, but a window opens at the same time titled "About the information collected."

I can't scroll to the bottom of the page to close it, what should I do?

I'm on Windows 11.

Thank you in advance.


5 réponses

Réponse 1 / 5
Pierr10 Posted messages 13781 Registration date   Status Modérateur Last intervention   5 817
 

Hello,

Try closing the window by pressing Alt + F4

Or zoom out to see the window in its entirety (use the mouse scroll wheel while holding down the Ctrl key).

To do: make sure you have the latest version of the software 1.7.1 (for Windows). If not, update it.

What is well conceived is clearly expressed,
And the words to say it come easily.
(Boileau)
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Réponse 2 / 5
Porciolande
 

Hello,

Thank you for your response, but there is no solution!

I have version 1-7-1

If I press Alt+F4 it closes the software

It's impossible to zoom out, neither with Ctrl and the mouse wheel, nor Ctrl and ++

and I still have this window blocking me.

Has anyone had the problem and the solution?
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Pierr10 Posted messages 13781 Registration date   Status Modérateur Last intervention   5 817
 

I just took a test (on Win 11).

I didn't get the famous "About the information collected" window.

I specify that I downloaded the software from the Canon website: https://www.canon.fr/apps/easy-photoprint-editor-app/

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Réponse 3 / 5
Porciolande
 

I just uninstalled the program and reinstalled it, still the same issue.

But when I downloaded it, I was forced to install W10 even though I have W11. Could the problem be coming from that? I saw on their support that W11 is compatible.
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Réponse 4 / 5
Porciolande
 

Well, I uninstalled and re-downloaded again (from the Canon website) and ....still this information window!

I'm desperate! Tomorrow I'll try on another computer.
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Réponse 5 / 5
Porciolande
 

On my old computer with W7, I have the information window but all the way down and I can click on "I accept". My larger screen displays the characters smaller, so I did the same on this one and yay it works!!!!

I can't seem to mark it as Resolved!
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Pierr10 Posted messages 13781 Registration date   Status Modérateur Last intervention   5 817
 

That's what I wanted to do by advising you to zoom out.

The main thing is that it works.

To mark it as resolved, you need to click on the 3 dots at the bottom of the initial message.

Have a nice day!

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