Black screen stuck after listening to an audio message or call
Didi64_549 Posted messages 2904 Registration date Status Member Last intervention -
Hello, since the iOS 16.2 update and even the previous version, my phone's screen often freezes and stays black after listening to an audio message on the Messages app or during a phone call, and I have to force restart it to unlock it. I have this problem on my XR and now on my brand new 11 Pro Max... Thank you for your help.
4 answers
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Hello,
If it's brand new, bring it back to where you bought it along with the receipt to activate the warranty.
But it will go back to normal after a while.
You also need to turn it off completely, especially at night; that's the only option while you're sleeping.
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Thank you for your response, it seems that it might be due to the screen protector I had put on that might be blocking the proximity sensor, has this happened to anyone before?
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I was quite skeptical, but at the moment I removed the tempered glass from the screen (which was indeed resting on that infamous sensor), it unlocked instantly and the bug has never occurred again...
