Firewall blocks outgoing connection to nPerf server

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Emilievasion Posted messages 300 Registration date   Status Membre Last intervention   -  
Emilievasion Posted messages 300 Registration date   Status Membre Last intervention   -

Hello everyone,

for the past few days I haven't been able to access Nperf.

I wrote to them: their response was to clear the cache or change the browser, but nothing works!

They reply that it is probably my Windows 10 firewall that is blocking the connection to the Nperf server.

Could you please give me the steps to follow? That would be nice.

Thank you all

Émilie

10 réponses

bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention   20 245
 

Hello.

Reset the Windows Firewall permissions.

Open the command prompt as an administrator, type the command netsh advfirewall reset, then press the Enter key on the keyboard to confirm.


bazfile
Moderator/Security Contributor.
a hello, a reply, a thank you are always appreciated.

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Emilievasion Posted messages 300 Registration date   Status Membre Last intervention   9
 

Hello bazfile,

No, not better!!

Sorry

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bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention   20 245
 

The responsible party is therefore not the Windows firewall. Try it out via the free version of this VPN (see at the bottom of the page).

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Emilievasion Posted messages 300 Registration date   Status Membre Last intervention   9 > bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention  
 

I already have Surfshark: it's not active at the moment.

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Emilievasion Posted messages 300 Registration date   Status Membre Last intervention   9
 

Even with the firewall disabled, I still don't have access (it keeps looping), but it works on Ookla. However, I can't save my tests.

Yes, that’s what I thought (it’s not the firewall).

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bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention   20 245
 

Download FRST once downloaded save it on the desktop then right-click on FRST and choose Run as administrator you will get this:

Click on Scan


Warning, wait for the messages saying the scan is complete to appear.

At the end of the scan you will have two text files on the desktop FRST and Addition.

Then send the FRST and ADDITION reports to PJJOINT see THIS TUTORIAL then provide the two links generated by PJJOINT in your reply.


bazfile
Moderator/Security Contributor.
a hello, a response, a thank you are always appreciated.

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Emilievasion Posted messages 300 Registration date   Status Membre Last intervention   9
 

Note that it's the same case on all my PCs

right now I'm on my husband's

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brupala Posted messages 111943 Registration date   Status Membre Last intervention   14 421
 

Hello,

what is the error displayed?

Is it the test that is not working or the site? They are two different addresses.

At the firewall level, the https port is being used, like all websites, so nothing unusual.

Can you test on this site:

https://testdebit.info/

or this one

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Emilievasion Posted messages 300 Registration date   Status Membre Last intervention   9
 

I'm doing the FRST

No, it's the test that is searching. On testdebit.info it's the same, it's searching!!

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brupala Posted messages 111943 Registration date   Status Membre Last intervention   14 421
 

OK,

You should probably remove your image, there’s personal information on it or hide it....

I think it’s more of a browser problem, could you try another one?

Edit:

Oh yes sorry, I already did that at the beginning with another browser.

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Emilievasion Posted messages 300 Registration date   Status Membre Last intervention   9 > brupala Posted messages 111943 Registration date   Status Membre Last intervention  
 

Thank you, I deleted the image

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brupala Posted messages 111943 Registration date   Status Membre Last intervention   14 421 > Emilievasion Posted messages 300 Registration date   Status Membre Last intervention  
 

But you put another one of the same metal regarding speedtest.net :-(

It's better to use the shared links for that ....

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Emilievasion Posted messages 300 Registration date   Status Membre Last intervention   9
 
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bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention   20 245
 

Two questions:

You say it happens on all PCs, so it might come from the same software installed on these PCs. Is Avira installed on all PCs, and is it the free or paid version?

Do you have a proxy on your PC? Did you configure it, or are you not aware of it?

Edit: I see that you have installed Acronis Active Protection. You added the update server in the Hosts, which is a sign of unofficial software.

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Emilievasion Posted messages 300 Registration date   Status Membre Last intervention   9 > bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention  
 

Yes, Avira is installed on the entire PC and it's paid.

What surprises me is that it has never done this before!

No Proxy activated.

No, it's my partner -

I disabled AVIRA: same result.

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Emilievasion Posted messages 300 Registration date   Status Membre Last intervention   9 > bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention  
 

To my knowledge, he shouldn't know that he has a Proxy activated (can you tell me where?)

He never uses a Proxy

He's coming in tonight, he'll see with you if you don't mind -?

Same: on dégroupTest: it keeps looping

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brupala Posted messages 111943 Registration date   Status Membre Last intervention   14 421 > Emilievasion Posted messages 300 Registration date   Status Membre Last intervention  
 

In the screenshot you posted, it is indeed an Orange address that we can see, so presumably no proxy.

It would be a good idea to try completely uninstalling Avira.

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Emilievasion Posted messages 300 Registration date   Status Membre Last intervention   9 > brupala Posted messages 111943 Registration date   Status Membre Last intervention  
 

Okay - I'll check with him

Thank you Brupala

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Emilievasion Posted messages 300 Registration date   Status Membre Last intervention   9
 

Acronis is disabled or set to manual

To my knowledge, it should not be aware that a proxy is enabled (can you tell me where?)

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bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention   20 245
 

It is not activated but configured:

 ProxyServer: [.DEFAULT] => 127.0.0.1:1080

Your PC is a real mess, too many things installed, several VPNs, outdated processes everywhere, it could use some cleaning up, but since it's the same on all your PCs and not just one, and it only happens on Nperf, I'd rather not do anything.

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Emilievasion Posted messages 300 Registration date   Status Membre Last intervention   9 > bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention  
 

Okay,

It's not a big deal - Thank you.

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Emilievasion Posted messages 300 Registration date   Status Membre Last intervention   9
 

on Ookla it works: it's the only one

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Emilievasion Posted messages 300 Registration date   Status Membre Last intervention   9
 

Problem solved by intervening on the developer console

F12 Nperf modified a script

it doesn't come from my PCs

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