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Black screen with lock icon on Lenovo PC

MM_9537 Posted messages 5 Status Membre -  
 mrprepuski -

Hello!

Since this afternoon, when I turned on my Lenovo ThinkPad X390, I came across this black screen with a padlock on the left side of the screen, and it's asking for a code that I don't have.

Can you help me, please?

5 réponses

Réponse 1 / 5
Anonymous user
 

Hello,

This is the BIOS password, you won't get any help with that, ask the person who set it.
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MM_9537 Posted messages 5 Status Membre
 

I have the BIOS password because I set it myself, but right now it’s not the BIOS password that is being requested.

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Anonymous user > MM_9537 Posted messages 5 Status Membre
 

It's definitely the BIOS, I have an x260, it's almost the same.

1
Réponse 2 / 5
MM_9537 Posted messages 5 Status Membre
 

The BIOS never has the 1 above the cylinder next to the Lock. I know my BIOS password well. It’s not the BIOS.
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Anonymous user
 

but it comes to the same depending on where you access it, the logo changes

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Réponse 3 / 5
MM_9537 Posted messages 5 Status Membre
 

It's not working. Thanks anyway.
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Trezor
 

Good evening

It's the password for the hard drive, which can be configured in the BIOS.

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Réponse 4 / 5
MM_9537 Posted messages 5 Status Membre
 

What should I do then? I can't access the BIOS. At startup, this screen appears, and I can't do anything.
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Trezor
 

Unless you know the hard drive's BIOS password, it's generally impossible. The only option left is to contact Lenovo's customer support.

2
Réponse 5 / 5
mrprepuski
 

Hello, I have the same problem, so should I call Lenovo?
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