Free remote control billing 20€
bazfile Posted messages 58430 Registration date Status Modérateur Last intervention -
***** Hello.
Bad surprise in September, my remote control is not working anymore. I called Free and they said no problem, we’ll send you another one without mentioning the cost. I called their services several times and the response was: delivery cost charged because it’s a relay point and not a Free store. They hadn’t offered me that. I contacted them on WhatsApp and was told the remote control charge is €20 (Free store €19.90). I sent a registered complaint and their response was that one of their agents informed me.. The customer relationship at Free is deteriorating and the employees are poorly trained.
***** See this page.
1 réponse
Hello.
Normally, you should have been offered to return the defective remote control in exchange for the new remote control at the collection point; this exchange is free, check this with Free.
You can also discuss this with the mediator (free).
bazfile
Moderator/Security Contributor.
a hello, a reply, a thank you are always appreciated.