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Free invoice bug

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barbatruc91 Posted messages 4 Status Member -  
Pierr10 Posted messages 13833 Registration date   Status Moderator Last intervention   -

Good evening,

tonight it's impossible to access my Free fiber invoices on my Free account. Every time I click on the invoice for the desired month, an invoice from another client opens up with all their consumption details, plan, name, surname, address, etc. I change the month, and then another invoice from another Free client opens, and so on...

It's strange and not very confidential at Free... I’ll close everything and see tomorrow.

3 answers

  1.
    Xileh Posted messages 19446 Registration date   Status Moderator Last intervention   6 568
     

    Hello,

    Indeed, this situation is very strange!..... it even seems almost impossible....

    However, if this continues, the "best" thing will probably be to contact customer service... (Perhaps take screenshots to be able to show them...)

    My mission is to kill time and his is to kill me in turn.
    We're quite comfortable among assassins. (E.Cioran)

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    1. barbatruc91 Posted messages 4 Status Member
       

      yes, it's very strange, I downloaded them to show it to Free in case they tell me it's impossible, because this morning everything is back to normal, when I click on my invoices (the desired month), it's mine that appear,

      best regards,

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      1. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 159 > barbatruc91 Posted messages 4 Status Member
         

        Hello

        All the more strange that at my place, access to the Free subscriber area has been impossible since this morning

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    2. barbatruc91 Posted messages 4 Status Member
       

      after calling Free, indeed a widespread bug... but still... having access to other clients' invoices is serious...

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      1. Xileh Posted messages 19446 Registration date   Status Moderator Last intervention   6 568 > barbatruc91 Posted messages 4 Status Member
         

        Thank you for the feedback... it was nonetheless the most "plausible"... although it is indeed not proof of "seriousness" regarding client data confidentiality....

        I think we can nonetheless mark your question as "resolved".

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  2. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 159
     

    Hi

    Freebox subscription or Free mobile bills?

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    1. kaumune Posted messages 22605 Registration date   Status Contributor Last intervention   5 159
       

      Cancellation of the previous question: I forgot that this is a fiber subscription

      Indeed, contacting Free is a must

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    2. barbatruc91 Posted messages 4 Status Member
       

      Freebox bill

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