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Vinted account verification issue.

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danythecount -  
 myriam -

Hello, today on 19/11/2022 Vinted is asking to provide a mobile number to receive a code and protect the account.

However, I enter my mobile number and the site displays that I need to use another phone number when it is indeed the correct one.

What can I do? I have already contacted Vinted support but I can’t see their response as I have to go on the website and it keeps asking for verification.

Best regards


12 answers

  1. danythecount
     

    Hello again, I'm getting back to you because I managed to recover my account (I had created another one before, that's why I couldn't log in)

    I contacted Vinted by email: ***@***

    I explained my problem and the advisor asked me to prove my identity, then once I did that, he deleted my other account and I was finally able to recover my main account :-)

    11
    1. Pepitooo.54
       

      Thank you very much!!! Thanks to you, I managed to recover my Vinted account.

      Thank you again and have a great evening!

      0
      1. Andrea0811 > Pepitooo.54
         

        Which email did you send to, please?

        0
    2. myriam
       

      Hello, could you give me the contact details for Vinted? Thank you.

      0
  2. Mallory
     

    I can't reach customer service, I can't access my Vinted account at all, even though I urgently need to transfer money.

    8
    1. doudette25
       

      Hello, I have the same problem following the request to verify the phone number and now it’s a nightmare!!!!

      13
  3. Guizma
     

    Hello,

    I'm encountering the same problem. I can't log into my Vinted account because it keeps telling me that my number is invalid even though it's the correct one. And I only have one account!! Have you found a solution please?

    6
    1. Mx
       

      I had the same problem too, I’m really pissed off

      0
      1. Marion > Mx
         

        Note +33 and type your number by removing the 0

        11
    2. Geolmo
       

      Does it work if we enter another number?

      1
  4. Sym
     

    Hello, I don’t have any other account other than the active one, but it doesn’t accept my phone number, could you perhaps help me? This happened to me last night.

    4
  6. Titi
     

    Hello, I've been experiencing exactly the same thing for 15 days... and yet I asked a scam group on Vinted, friends, the Vinted platform for a solution other than going to his profile (lol the problem is we no longer have access to it)..

    2
  8. Montaine
     

    Hello, I have been having the same problem for several days.

    Have you found a solution, please?

    0
    1. Oce
       

      Hello, I have the same problem as you. For over 5 days, I received it without knowing how to reconnect, and since then, nothing. Have you found a solution?

      5
  9. Montaine
     

    Hello,

    my problem was resolved after 1 week.
    I had forgotten that I had already created an account 3 years ago with the same number, which caused the blockage.

    you must delete an account if you have multiple ones.

    0
  11. Nancy
     

    Hello, I have the same problem...

    Do you have the email address for Vinted? I can't access my account...

    Thank you

    0
  12. Loelia
     

    How to do it, it does the same thing to me

    -1
    1. Agnieszka
       

      I had the same problem, and I finally solved it: if you see this message, it means you have definitely already created an account with another email address. If it’s not you, then ask your friends or family; there is surely another email address that was used to create an account. You need to log in to that old email address (if you can remember the password...), then go to My Account, then Settings, then Delete Account. After that, you'll land on the same message for verifying your number, and this time, you'll enter it and it should work.

      1
      1. Antho > Agnieszka
         

        I created an account a long time ago with one address. I made another current account with another address to sell and I have some pending funds; that’s where I ran into the problem. So I followed your comment and deleted the old account, so now after 2 hours when I put my phone number back in, will it work? Because on my current account there is only the email address and no phone number; I never added one, but I assume it takes your phone number from the phone where the account was created?

        -1
  13. Interstellaire Posted messages 4 Registration date   Status Member Last intervention  
     
    -2