View original (French)

Paypal, I changed my number, A2F issue

Solved
Kollolo -  
Radinoz Posted messages 7266 Registration date   Status Contributor Last intervention   -

Hello,

I had two-factor authentication (2FA) set up on my PayPal account, but the problem is that I changed my mobile number and forgot to update it on the account. They are sending the 2FA to the old number. It's over, I won't be able to recover my account?

What do I do about my credits and to cancel subscriptions?

Thanks


4 answers

  1.
    MPMP10 Posted messages 47332 Registration date   Status Member Last intervention   18 957
     

    Hello,

    See here:

    https://www.paypal.com/fr/smarthelp/article/que-faire-si-j'ai-chang%C3%A9-de-num%C3%A9ro-de-mobile-et-que-je-ne-peux-pas-me-connecter%C2%A0-faq4469

    Call PayPal Customer Service

    0186995653

    Customer Service Hours

    • From 9:00 AM to 7:30 PM, Monday to Friday

    Fees may apply depending on your phone operator's terms and coverage.

    Free number available from a landline only: 0800 942 890. Callers from mobile phones must use the local call rate number listed.

    If you are calling from outside France, please use the following phone number: +33 186995653
    Fees may apply depending on your phone operator's terms and coverage.

    We only discuss account information with the account holder.

    If you have hearing or speech difficulties, please contact us via an IP relay service.

    https://www.paypal.com/fr/smarthelp/contact-us

    https://www.paypal.com/signin/?returnUri=https%3A%2F%2Fwww.paypal.com%2Fdisputes

    3
  2. Kollolo
     

    Okay, I'll call them on Monday.

    Thank you

    0
    1. MPMP10 Posted messages 47332 Registration date   Status Member Last intervention   18 957
       

      OK.

      Would it be possible to check back later to see if this topic is resolved or not?

      Thank you in advance.

      0
  3. Kollolo
     

    Okay, no problem

    0
    1. MPMP10 Posted messages 47332 Registration date   Status Member Last intervention   18 957
       

      Thank you and good luck.

      0
  4. Kollolo
     

    They sorted that out. If there is 2FA in place, they are asking for the card number.

    Thanks again.

    0
    1. Radinoz Posted messages 7266 Registration date   Status Contributor Last intervention   1 166
       

      Thank you for coming back to give the answer ;)

      0