View original (French)

Paypal, I changed my number, A2F issue

Solved
Kollolo -  
Radinoz Posted messages 481 Registration date   Status Contributeur Last intervention   -

Hello,

I had two-factor authentication (2FA) set up on my PayPal account, but the problem is that I changed my mobile number and forgot to update it on the account. They are sending the 2FA to the old number. It's over, I won't be able to recover my account?

What do I do about my credits and to cancel subscriptions?

Thanks


4 réponses

Réponse 1 / 4
MPMP10 Posted messages 46957 Registration date   Status Membre Last intervention   18 829
 

Hello,

See here:

https://www.paypal.com/fr/smarthelp/article/que-faire-si-j'ai-chang%C3%A9-de-num%C3%A9ro-de-mobile-et-que-je-ne-peux-pas-me-connecter%C2%A0-faq4469

Call PayPal Customer Service

0186995653

Customer Service Hours

  • From 9:00 AM to 7:30 PM, Monday to Friday

Fees may apply depending on your phone operator's terms and coverage.

Free number available from a landline only: 0800 942 890. Callers from mobile phones must use the local call rate number listed.

If you are calling from outside France, please use the following phone number: +33 186995653
Fees may apply depending on your phone operator's terms and coverage.

We only discuss account information with the account holder.

If you have hearing or speech difficulties, please contact us via an IP relay service.

https://www.paypal.com/fr/smarthelp/contact-us

https://www.paypal.com/signin/?returnUri=https%3A%2F%2Fwww.paypal.com%2Fdisputes
3
Réponse 2 / 4
Kollolo
 

Okay, I'll call them on Monday.

Thank you
0
MPMP10 Posted messages 46957 Registration date   Status Membre Last intervention   18 829
 

OK.

Would it be possible to check back later to see if this topic is resolved or not?

Thank you in advance.

0
Réponse 3 / 4
Kollolo
 

Okay, no problem
0
MPMP10 Posted messages 46957 Registration date   Status Membre Last intervention   18 829
 

Thank you and good luck.

0
Réponse 4 / 4
Kollolo
 

They sorted that out. If there is 2FA in place, they are asking for the card number.

Thanks again.
0
Radinoz Posted messages 481 Registration date   Status Contributeur Last intervention   1 162
 

Thank you for coming back to give the answer ;)

0