Blue screen with error code: 0xc000025

Hello

You can view this page to see what message is provided in addition to the error code at PC startup ==> click here

See you later

Thank you very much, Maxime. However, I’m being told about advanced options, but at this stage, I only have the list of startup parameters from F1 to F9.

Can you help me again?

hi

do you have an error message in addition to the error code?

I only have the list of startup parameters from F1 to F9

is your pc an HP?

to access the advanced options, hold down the "SHIFT" key and restart the pc

in image

if you have any questions...

@+

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Hello and thank you for your explanation. My computer is a DELL 390 series. I tried to restart by pressing the Shift key, but I always return to the blue screen and RECOVERY with the error code 0xc0000225 and the message "A required device is not connected or is inaccessible." Below, I have two messages: "Press Enter to retry" (which brings me back to the same error message) and the other message "Press F8 to access boot options."

I believe I had a power cut before having this issue.

re

I think you will need to reinstall W10...

Do you have any data to back up?

@+

Hello

Yes, I have data to back up. How can I do that considering the PC is stuck on the error?

I'm a bit surprised to see that you're the only one responding to me, and of course, I thank you for that.

I don't think you're the only one visiting this forum?

Thanks again.

hi

test this:

when starting the pc, tap the F2 key (it's to access the Bios)

if you access it, check in the Boot tab if the HDD is set to "first boot/1st on boot"

let me know what it says

PS: I'm leaving at 12:50 for work

@+

hello

thanks again for your help

when I press the f2 key I see DELL INC OPTIPLEX 390

then general settings

system information boot sequence date/time

system configuration

Security

performance

power Management

Post behavior

virtualization support

Maintenance

image Server

System Logs

however, when I turn on my PC I see F12 boot options at the top right

hi

look in the Boot Sequence box, if the "internal HDD" is first on the list

in the image (click on the image)

 but when I turn on my pc I have F12 boot options at the top right

that’s the key to choose what you want to boot/start the pc

I'm going to do a "repair" test on my pc, and I’ll let you know how it goes

@+

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Hello, I looked at the boot sequence. I have set the floppy drive first, then the USB storage device, then the cd/dvd/cd-rw drive, then the onboard NIC and SATA HITACHI HDS723020BLE640, but I don't have "internat HDD".

It's a bit complex all this.

Thank you for your patience.

Hello

I made 1 writing mistake, it's internal HDD

your hdd is this one ==> SATA HITACHI HDS723020BLE640

let me know if it's first in the Boot tab

PS: also check if you have a USB stick of 8GO (or more)

See you later

Hello, first I have a diskette drive that is unchecked and next to it I have SATA HITACHI HDS723020BLE640 checked, below I have USB storage Device checked, then CD/DVD CD-RW Drive and Onboard, then in sixth place SATA HITACHI HDS723020BLE640.

I can uncheck the five checked ones and keep only: SATA HITACHI HDS723020BLE640 checked.

Then in Boot list Option, I have legacy checked and UEFI unchecked.

I have a 16GB USB key.

It's a bit like Chinese to me but I see you're patient, thank you.

Hi

I can uncheck the five checked ones and keep only checked: SATA HITACHI HDS723020BLE640

No, leave what is checked

Then in Boot List Option, I have legacy checked and UEFI unchecked

What year is your PC?

I think it is in MBR and not in UEFI

I will do a test on my PC and I'll be back

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Hello

I bought my PC in 04 2022 from Cdiscount and when I go to system information it tells me that the BIOS version is A14

manufacture: 05092012

Do you need any more information?

hi

it's okay for the purchase date etc..., your PC is in UEFI

do you have a CD-ROM drive on the PC?

PS: let me know if you are available today and tomorrow to try to solve the problem with your PC

@+

Hello

Yes, I have a CD-ROM drive

Yes, I am available today after 5 PM and tomorrow morning after 9 AM

Do you want my phone number?

Have a good day

hi

check your DMs in the top right (the red 1)

do you want my phone number?

it's against the CCM charter

bye+

What do you mean by MP in the top right, I have SATA HITACHI HDS723020BLE640 but in white

re

what do you mean by PM in the top right

private message (1 in red) you click on it

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excuse me but I am still on boot sequence and nothing appears in red