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Blue screen with error code: 0xc000025

joseph1949 Posted messages 26 Status Member -  
SATS_fr Posted messages 4857 Registration date   Status Member Last intervention   -

Hello everyone,

since this morning I can no longer start my computer. I have the error code indicated above and the following message: your PC could not start correctly. A required device is not connected or is inaccessible.

I am using Windows 10 64-bit.

Can someone help me? (I am not very skilled in computing, please take that into account in your response.)

Thank you in advance.

24 answers

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  1. billmaxime Posted messages 50527 Registration date   Status Contributor Last intervention   6 152
     

    Hello

    You can view this page to see what message is provided in addition to the error code at PC startup ==> click here

    See you later

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  2. joseph1949 Posted messages 26 Status Member
     

    Thank you very much, Maxime. However, I’m being told about advanced options, but at this stage, I only have the list of startup parameters from F1 to F9.

    Can you help me again?

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  3. billmaxime Posted messages 50527 Registration date   Status Contributor Last intervention   6 152
     

    hi

    do you have an error message in addition to the error code?

    I only have the list of startup parameters from F1 to F9

    is your pc an HP?

    to access the advanced options, hold down the "SHIFT" key and restart the pc

    in image

    if you have any questions...

    @+

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  4. joseph1949 Posted messages 26 Status Member
     

    Hello and thank you for your explanation. My computer is a DELL 390 series. I tried to restart by pressing the Shift key, but I always return to the blue screen and RECOVERY with the error code 0xc0000225 and the message "A required device is not connected or is inaccessible." Below, I have two messages: "Press Enter to retry" (which brings me back to the same error message) and the other message "Press F8 to access boot options."

    I believe I had a power cut before having this issue.

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  6. billmaxime Posted messages 50527 Registration date   Status Contributor Last intervention   6 152
     

    re

    I think you will need to reinstall W10...

    Do you have any data to back up?

    @+

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  7. joseph1949 Posted messages 26 Status Member
     

    Hello

    Yes, I have data to back up. How can I do that considering the PC is stuck on the error?

    I'm a bit surprised to see that you're the only one responding to me, and of course, I thank you for that.

    I don't think you're the only one visiting this forum?

    Thanks again.

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  8. billmaxime Posted messages 50527 Registration date   Status Contributor Last intervention   6 152
     

    hi

    test this:

    when starting the pc, tap the F2 key (it's to access the Bios)

    if you access it, check in the Boot tab if the HDD is set to "first boot/1st on boot"

    let me know what it says

    PS: I'm leaving at 12:50 for work

    @+

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  9. joseph1949 Posted messages 26 Status Member
     

    hello

    thanks again for your help

    when I press the f2 key I see DELL INC OPTIPLEX 390

    then general settings

    system information boot sequence date/time

    system configuration

    Security

    performance

    power Management

    Post behavior

    virtualization support

    Maintenance

    image Server

    System Logs

    however, when I turn on my PC I see F12 boot options at the top right

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  10. billmaxime Posted messages 50527 Registration date   Status Contributor Last intervention   6 152
     

    hi

    look in the Boot Sequence box, if the "internal HDD" is first on the list

    in the image (click on the image)

     but when I turn on my pc I have F12 boot options at the top right

    that’s the key to choose what you want to boot/start the pc

    I'm going to do a "repair" test on my pc, and I’ll let you know how it goes

    @+

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  11. joseph1949 Posted messages 26 Status Member
     

    Hello, I looked at the boot sequence. I have set the floppy drive first, then the USB storage device, then the cd/dvd/cd-rw drive, then the onboard NIC and SATA HITACHI HDS723020BLE640, but I don't have "internat HDD".

    It's a bit complex all this.

    Thank you for your patience.

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  12. billmaxime Posted messages 50527 Registration date   Status Contributor Last intervention   6 152
     

    Hello

    I made 1 writing mistake, it's internal HDD

    your hdd is this one ==> SATA HITACHI HDS723020BLE640

    let me know if it's first in the Boot tab

    PS: also check if you have a USB stick of 8GO (or more)

    See you later

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  13. joseph1949 Posted messages 26 Status Member
     

    Hello, first I have a diskette drive that is unchecked and next to it I have SATA HITACHI HDS723020BLE640 checked, below I have USB storage Device checked, then CD/DVD CD-RW Drive and Onboard, then in sixth place SATA HITACHI HDS723020BLE640.

    I can uncheck the five checked ones and keep only: SATA HITACHI HDS723020BLE640 checked.

    Then in Boot list Option, I have legacy checked and UEFI unchecked.

    I have a 16GB USB key.

    It's a bit like Chinese to me but I see you're patient, thank you.

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  14. billmaxime Posted messages 50527 Registration date   Status Contributor Last intervention   6 152
     

    Hi

    I can uncheck the five checked ones and keep only checked: SATA HITACHI HDS723020BLE640

    No, leave what is checked

    Then in Boot List Option, I have legacy checked and UEFI unchecked

    What year is your PC?

    I think it is in MBR and not in UEFI

    I will do a test on my PC and I'll be back

    @+

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  15. joseph1949 Posted messages 26 Status Member
     

    Hello

    I bought my PC in 04 2022 from Cdiscount and when I go to system information it tells me that the BIOS version is A14

    manufacture: 05092012

    Do you need any more information?

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    1. SATS_fr Posted messages 4857 Registration date   Status Member Last intervention   786
       

      Hello.

      You bought it in 04/2022 but it was probably second-hand or refurbished.

      If it's probably an OptiPlex, it's a PC that was released in 2011. The BIOS A14 dates from 2018.

      You are probably in MBR, unless someone has switched it to UEFI.

      Would you be able to take screenshots of your BIOS (with a smartphone) and publish them here?

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  16. billmaxime Posted messages 50527 Registration date   Status Contributor Last intervention   6 152
     

    hi

    it's okay for the purchase date etc..., your PC is in UEFI

    do you have a CD-ROM drive on the PC?

    PS: let me know if you are available today and tomorrow to try to solve the problem with your PC

    @+

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  17. joseph1949 Posted messages 26 Status Member
     

    Hello

    Yes, I have a CD-ROM drive

    Yes, I am available today after 5 PM and tomorrow morning after 9 AM

    Do you want my phone number?

    Have a good day

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  18. billmaxime Posted messages 50527 Registration date   Status Contributor Last intervention   6 152
     

    hi

    check your DMs in the top right (the red 1)

    do you want my phone number?

    it's against the CCM charter

    bye+

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  19. joseph1949 Posted messages 26 Status Member
     

    What do you mean by MP in the top right, I have SATA HITACHI HDS723020BLE640 but in white

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  20. billmaxime Posted messages 50527 Registration date   Status Contributor Last intervention   6 152
     

    re

    what do you mean by PM in the top right

    private message (1 in red) you click on it

    @+

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  21. joseph1949 Posted messages 26 Status Member
     

    excuse me but I am still on boot sequence and nothing appears in red

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