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No ignition without holding a key down

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stelina87 Posted messages 338 Status Member -  
stelina87 Posted messages 338 Status Member -

Hello,

My laptop suddenly shut down for no reason, during a video call for 4 hours, and the screen is black. To turn it back on I have to press a key on the keyboard (any key) and keep my finger pressed on that key... if I lift my finger it turns off again, Acer Aspire 3 laptop

Thanks for your help

Hello,


1 answer

  1.
    quentin2121 Posted messages 9011 Registration date   Status Member Last intervention   Ambassador 1 313
     
    Hello,

    I had the same problem on an "Acer Aspire" as well; after the keyboard was replaced, it happened again—sudden shutdown—pressing the Fn key, in my case. The repairer concluded the motherboard was faulty. I took the PC back and, by keeping the key pressed constantly, the PC still works, just to enter the BIOS. If needed, I have to unlock it and press it with one finger, then tab with the other hand! Not practical, but it's the only solution to keep using my PC!

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    1. stelina87 Posted messages 338 Status Member 2
       

      Thank you

      So, how should I proceed knowing that I don’t know the key that is causing the problem

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      1. quentin2121 Posted messages 9011 Registration date   Status Member Last intervention   1 313 > stelina87 Posted messages 338 Status Member
         

        Try blocking the Fn key as well, we never use it, at least as far as I’m concerned. With a spatula, remove it, then put a small thin piece of cardboard underneath, then glue everything!

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      3. stelina87 Posted messages 338 Status Member 2 > quentin2121 Posted messages 9011 Registration date   Status Member Last intervention  
         

        Great, it works, but it works with all the keys that I block

        Would there be another key I can block that isn’t too useful, because the FN key (is used for sound), and since I do a lot of video conferencing

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      4. stelina87 Posted messages 338 Status Member 2 > stelina87 Posted messages 338 Status Member
         

        I found....

        THANK YOU....THANK YOU...THANK YOU

        Excellent Sunday

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