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Avira: web protection disabled

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Marcos Y Posted messages 123 Registration date   Status Membre Last intervention   -  
bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention   -
Hello,

For some time now, my computer has been slow. I've noticed since last night that the Avira Antivir icon displays "closed umbrella" and indicates "Real-time protection disabled."

Windows also indicates "Avira Security disabled."

If I open the Avira Security software and go to Security > Protection options, none of the buttons work: neither the blue "Activate" button nor the 3 toggle buttons at the bottom. I click, and nothing happens.


In Settings > Security > Protection options > Web protection, the page is greyed out and disabled.



What is happening? Could there be a Windows service blocking Avira Security?

Operating System: Windows 10.
Browser: Firefox

Thank you in advance for your help.

7 réponses

Réponse 1 / 7
Jojolaguitare Posted messages 12012 Registration date   Status Membre Last intervention   2 781
 
Hello.

For 6 years I had Avira Pro (thus paid) installed on my PC but back when I was using Windows 7. After upgrading to Windows 10, some time later Avira started to mess up more and more with the following Microsoft updates. Uninstalling/reinstalling Avira and then Windows 10 brought no improvement in reliability. I ended up uninstalling Avira permanently (I lost 4 months of subscription) and let Windows Defender take over. While I was a bit skeptical about this antivirus in 2016, today I know that it has significantly improved and has become quite effective compared to other free and paid antivirus software.

When uninstalling Avira, using Revo Uninstaller for example, Windows Defender will automatically take over.

See you later. . .
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Réponse 2 / 7
MPMP10 Posted messages 46985 Registration date   Status Membre Last intervention   18 842
 
Hello,
In my experience, Avira has only caused problems since it has existed...
The only place it should be located in Windows is in the recycle bin.
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Réponse 3 / 7
bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention   20 245
 
Hello.

Do you have the free or paid version of Avira?

Download FRST, once downloaded save it to your desktop, then right-click on FRST and select Run as administrator, you will see this:

Click on Analyze

Attention, wait for the messages indicating that the analysis is complete



At the end of the analysis, you will have two text files on the desktop FRST and Addition
Then send the FRST and ADDITION reports to CJOINT, see THIS TUTORIAL, then provide the two links generated by Cjoint in your response.

--
bazfile
Moderator/Security Contributor.
A hello, a response, a thank you are always appreciated.
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Marcos Y Posted messages 123 Registration date   Status Membre Last intervention   6
 
Hello Bazfile,

I have the free version, of course.

Thank you for your help. I'll check that out, hoping it can help me. Usually, I avoid downloading stuff as a response to my problems, but oh well.
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Marcos Y Posted messages 123 Registration date   Status Membre Last intervention   6
 
Bazfile,

This software comes from an unknown publisher and offers no guarantees. As a result, Windows bombards me with three or four warnings. Don't you have anything safer?
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Marcos Y Posted messages 123 Registration date   Status Membre Last intervention   6
 
Funny thing: if I scan FRST with Windows Defender, it doesn't report any threats; however, if I scan the software I obtained with Avira's help, it reports a Trojan (I should have noted the name). I'm letting Windows Defender take action on the detected threats. It seems to be taking some time.
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bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention   20 245 > Marcos Y Posted messages 123 Registration date   Status Membre Last intervention  
 
For FRST reports, you need to be trained to read them correctly; please provide the links to the reports as indicated.
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Réponse 4 / 7
peuplecameleon Posted messages 434 Registration date   Status Membre Last intervention   102
 
Hello

This closed umbrella phenomenon on free Avira has existed for 1 week (update), but for the past 2 days the umbrella is open again .... even with the closed umbrella, the Windows security shield was green.
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Réponse 5 / 7
Marcos Y Posted messages 123 Registration date   Status Membre Last intervention   6
 
Yes, indeed, Windows Security shield is still green; I forgot to mention that. However, for the past few days, the computer seems to be running slower than usual. Moreover, Avira does indicate that real-time protection is disabled. On the other hand, antivirus protection is enabled.
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MPMP10 Posted messages 46985 Registration date   Status Membre Last intervention   18 842
 
A little health check on the hard drive to see...

https://www.commentcamarche.net/telecharger/utilitaires/6735-crystaldiskinfo/
See what's indicated in the rectangle...
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Réponse 6 / 7
Marcos Y Posted messages 123 Registration date   Status Membre Last intervention   6
 

Hello Bazfile,

I apologize for my hesitations and my procrastinations. The FRST scan took a very long time (6 hours).

Here is the link to the FRST.txt file: https://www.cjoint.com/c/LGqpaoG4uZD

and the link to the Addition.txt file: https://www.cjoint.com/c/LGqpdEDrM5D

The Windows Security shield has been red since this morning. Thank you for your help.

Best regards,
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bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention   20 245
 

You say that it's a free version of Avira, but I think it's more likely the paid version in evaluation mode. Since you haven't purchased a license, it has been deactivated at the end of the trial period, because in the installed programs, it indicates Avira Security, whereas when it's the free version, it shows Avira free or gratuit.

The best thing to do is to uninstall Avira; don't worry, Windows 10 has its own antivirus which is sufficient and effective, and it will automatically take over as soon as Avira is uninstalled.

Moreover, you have a very low-powered PC; here is your processor compared to a simple Ryzen 5 COMPARISON. Avira slows down your PC significantly, uninstalling it will make your PC run faster, as Windows Defender is less resource-intensive.

To uninstall Avira, use Revo Uninstaller in advanced scan mode; see the tutorial below. Be careful, at the same time as Avira, you installed Avira Phantom VPN; if you don't use it, uninstall it. You also installed Avira System Speedup; this software is not really useful.

There are also quite a few orphaned or obsolete processes; if you want to delete them, I've made you a FRST correction script which you will find at the end of this message.

Now it's up to you to choose and do what you want among these solutions, which are not mandatory.

Tutorial Revo Uninstaller to read carefully.

Accept the uninstallation of the program you wish to uninstall, and if there is an error message saying that uninstallation is impossible, close the error message and continue the procedure.

Check "Advanced scan" then click on "Scan".

Click on "Select all" then on "Delete"; if a second list appears, do the same, then once everything is deleted, click on "Finish"; a restart may be requested.

FRST Correction.

Procedure to be done in the indicated order:

1- Open FRST as an administrator, for this right-click on FRST and choose run as administrator
2 - Copy the entire script that is in the box that follows:

  Start:: CreateRestorePoint: CloseProcesses: HKLM\...\Run: [] => [X] HKLM-x32\...\Run: [] => [X] HKU\S-1-5-21-1499397212-1887481046-3172651696-1001\...\Run: [] => [X] Task: {090A75B1-F79B-4EDE-96AC-70F46E52544F} - System32\Tasks\Hewlett-Packard\HP Support Assistant\HP Support Solutions Framework Updater - Resources => C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\Modules\HPSSFUpdater.exe /r /m (No file) Task: {16ECC710-C3E6-4450-9C51-1F774FC09617} - System32\Tasks\Hewlett-Packard\HP Support Assistant\WarrantyChecker_DeviceScan => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPWarrantyCheck\HPWarrantyChecker.exe /DeviceScanR6 (No file) Task: {24EA1B7E-DA18-4F21-AEF7-D10A4BB5F981} - System32\Tasks\Hewlett-Packard\HP Support Assistant\Product Configurator => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\ProductConfig.exe /noreport (No file) Task: {300B735D-584E-4A98-8E22-EF9F1A4A9468} - System32\Tasks\Hewlett-Packard\HP Active Health\HP Active Health Scan (HPSA) => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\HPActiveHealth\ActiveHealth.exe -task -source HPSA (No file) Task: {31A87168-D057-45C1-82E2-F00CF912FF29} - System32\Tasks\Chess Titans => C:\Users\Marc\AppData\Local\Temp\is-HFH4K.tmp\prsetup.exe "/logon" (No file) Task: {38761E27-3468-45D3-90DD-0875F0611858} - System32\Tasks\Hewlett-Packard\HP Support Assistant\HP Support Assistant Quick Start => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe /taskrestart (No file) Task: {59218722-0C17-4DED-B585-9A0B14273FD7} - System32\Tasks\Hewlett-Packard\HP Support Assistant\HP Support Solutions Framework Updater => C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\Modules\HPSSFUpdater.exe /u (No file) Task: {6FF8E032-1AC0-4C95-84B1-50710AF6AD65} - System32\Tasks\Hewlett-Packard\HP Support Assistant\HP Support Solutions Framework Updater - resources updates => C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\Modules\HPSSFUpdater.exe /r (No file) Task: {A7E050B4-2995-47C7-8727-8F0AB43CF79C} - System32\Tasks\Hewlett-Packard\HP Support Assistant\HP Support Assistant Update Notice => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\Resources\BingPopup\BingPopup.exe /show (No file) Task: {BDF3D94E-DEE0-48FD-AA4F-C99D58581850} - System32\Tasks\Hewlett-Packard\HP Support Assistant\HP Support Assistant printer driver installation => C:\WINDOWS\TEMP\sp81110.exe (No file) Task: {CE470408-2489-4BC7-947F-1EA598695444} - System32\Tasks\Hewlett-Packard\HP Support Assistant\PC Health Analysis => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe /L Analysis (No file) Task: {D69DBD2E-474B-4163-BE10-A85D2FE95DC5} - System32\Tasks\Hewlett-Packard\HP Support Assistant\PC Health Analysis Restart => C:\Program Files (x86)\Hewlett-Packard\HP Support Framework\HPSF.exe /Reboot (No file) Task: {E6E16566-E19A-4A16-A078-4660322F0AE6} - \Microsoft\Windows\UNP\RunCampaignManager -> No file S2 HPSupportSolutionsFrameworkService; "C:\Program Files (x86)\Hewlett-Packard\HP Support Solutions\HPSupportSolutionsFrameworkService.exe" [X] S3 netprotection_network_filter2; System32\drivers\netprotection_network_filter2.sys [X] HKLM\SOFTWARE\Policies\Microsoft\Windows\WindowsUpdate: Restriction GroupPolicy-Firefox-x32: Restriction HKLM\SOFTWARE\Policies\Microsoft\Internet Explorer: Restriction Edge Extension: (No name) -> AutoFormFill_5ED10D46BD7E47DEB1F3685D2C0FCE08 => C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\Assets\HostExtensions\AutoFormFill [not found] Edge Extension: (No name) -> BookReader_B171F20233094AC88D05A8EF7B9763E8 => C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\Assets\BookViewer [not found] Edge Extension: (No name) -> LearningTools_7706F933-971C-41D1-9899-8A026EB5D824 => C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\Assets\HostExtensions\LearningTools [not found] Edge Extension: (No name) -> PinJSAPI_EC01B57063BE468FAB6DB7EBFC3BF368 => C:\Windows\SystemApps\Microsoft.MicrosoftEdge_8wekyb3d8bbwe\Assets\HostExtensions\PinJSAPI [not found] CHR HKLM\...\Chrome\Extension: [ipmkfpcnmccejididiaagpgchgjfajgp] CHR HKLM-x32\...\Chrome\Extension: [ipmkfpcnmccejididiaagpgchgjfajgp] EmptyTemp: End::

3- Once the script is copied, click on Fix; FRST will automatically take the script that is in the clipboard.


Let the correction process take place; once it is complete, you will be asked to restart your PC, do so as soon as it asks you, see below.

Then once your computer has restarted:
4- You will have a Fixlog file on your desktop; then send these reports to https://www.cjoint.com/; see this tutorial; then give the link generated by Cjoint in your next message.

5- CHECK AND TELL ME IF YOUR PROBLEM IS STILL PRESENT

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Marcos Y Posted messages 123 Registration date   Status Membre Last intervention   6 > bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention  
 

Hello Bazfile,

Indeed, I didn't see your message. You tell me that I have an expired trial version. I'm surprised, I've had this antivirus for 5 years, that is to say since I got this computer. It's a free antivirus. They regularly offer an upgrade because it only resolves part of the issues, but I don't believe it's a trial version; it's known for being free.

We'll see in the long run if I have any problems. I'm keeping your advice in mind. For now, everything seems to be working well. It's true that this computer isn't very fast, but you can't expect much with Windows. Especially this kind of computer, with a hard drive instead of an SSD (I wanted to buy something not too expensive).

Thank you, in any case, for your valuable advice.

Sincerely,

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bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention   20 245 > Marcos Y Posted messages 123 Registration date   Status Membre Last intervention  
 

But with Windows, one shouldn't be surprised.

Windows has nothing to do with it; it's your processor that is very weak, just like your PC in general.

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Réponse 7 / 7
Marcos Y Posted messages 123 Registration date   Status Membre Last intervention   6
 

Hello everyone!

I should have started with this: my Avira Free Antivirus was faulty. I went to the Avira website and downloaded the antivirus installation again. When I launched the installation, the software detected the presence of Avira Antivirus. It asked me if I wanted to activate my license or repair the existing antivirus. I clicked on "repair," and the update was completed.

Now, the Windows Security shield is green, and everything seems (for now) to be working correctly.

Thank you all for your valuable help; I was really struggling.

Best regards,
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Jojolaguitare Posted messages 12012 Registration date   Status Membre Last intervention   2 781
 

Hello.

Don't be too optimistic. I myself have gone through the process of uninstalling and reinstalling this antivirus several times. This process temporarily resolves the issues, but after a while, they come back.

The main problem, at least in the earlier versions of Windows 10 (1507 - 1511 - 1607), was that they did not go smoothly, and it was necessary to remove Avira beforehand for them to work properly. However, even when an update went through, Avira would get corrupted afterward. I believe those same problems persist today.

I am not blaming this antivirus at all, as I was satisfied with it back when I was using Windows 7, but with Windows 10, it became impossible to manage.

Have a good Sunday...

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bazfile Posted messages 58430 Registration date   Status Modérateur Last intervention   20 245
 

Thank you all for your valuable help, I was really struggling.

And you might be stuck there.

See my message 12 from yesterday that you apparently haven't read https://forums.commentcamarche.net/forum/affich-37631843-avira-protection-web-desactivee#12

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