MMS sending and receiving issues on Poco X3

Question

Hello,
I have a Xiaomi Poco X3 for a year and a half, I had never had any issues, but for the past week I have been unable to send or receive MMS. I hadn't changed any settings, it happened suddenly (I noticed it at the same time as a system update, but I can't remember if I had the problem before this update or if it happened afterwards).
I've tried everything, I restored the network settings and did a complete factory reset, but it still doesn't work, although the APN settings are correct.
I also tested my SIM card in another device and I found that there was no malfunction there, so the issue doesn't come from my SIM card but definitely from my phone...
Can anyone help me??
Thanks in advance

Fab62 · Accepted Answer

Hello, I have the same issue and it started after the MIUI update. I can no longer send or receive MMS, I've reset the APNs but nothing works. I posted on the Poco forum but haven't heard anything...

Mica · Answer

Hi, I'm experiencing the same thing. To clarify, I receive a MMS for work every morning. I received the MMS on Thursday, June 16 in the morning but not on Friday, June 17. My SIM also works in another phone. The APN settings are fine. I've even installed another SMS/MMS app and nothing changes. I've reset my phone and it's still the same. I've also had a Poco X3 for a year and a half.

Megan · Answer

I feel a little less alone now ???? I don't understand at all why it doesn't work anymore, especially since if I had accidentally touched a setting, the problem would have been fixed with a reset, but that's not the case. I checked all the settings after the reset and everything is fine.
I also need this feature for my work because I receive my schedules, etc. by MMS.
It bothers me to have to change my phone just for that when I'm satisfied with it and everything else works ????

dadout · Answer

Hello,
Have you contacted the operator to find out the necessary APN settings?
Once provided, please enter them.

Just because you haven't touched them doesn't mean they're still good. An update could have removed them.

Nathalie · Answer

Hello, I've been having the same problem for a few days. I can't figure out how to fix it. I bought my Poco X3 NFC at the end of December 2020 on the Xiaomi website. I have an Orange subscription. Until now, everything was working perfectly. For the past few days, I haven't been receiving any MMS and I can't send any either. I went to the Orange store yesterday for an APN check, they did an update, everything is correct, but it still doesn't work. I tried my SIM card on my previous smartphone and the MMS are being received and sent just fine... What should I do?

Fab62 · Answer

I just called Xiaomi and they told me to reset the phone. Since I'm not at home, I can't back up my data, so I'll try when I get back and let you know.

Fab62230 · Answer

Good evening, I contacted Orange because being close to Spain when I switched to the Spanish network, I sent the pending MMS, so it's indeed linked between the phone and the operator.
Yesterday, an Orange advisor gave me an APN configuration, the MMS work with it but with this configuration, I no longer have access to the internet. I contacted Orange again and they told me that they do not have an APN configuration for the phone because it was not sold by Orange...
So still no solution.

Fab62230 · Answer

Hello, after 2 days of explaining with Orange customer service, they finally told me to reset the phone... They gave me an APN setting that allows me to send MMS but not to access the internet. It's a choice... Lol

Valibellule · Answer

Same for me, phone purchased in December 2020 and unable to send MMS since about the same date as you. I reset the mobile data settings and had a long chat with Orange since I'm with Sosh. I entered new settings, etc., and it still doesn't work. I activated the chat feature, and now with those who have the chat feature for SMS, I can send photos again, but only to those people.

Solaris · Answer

Hello everyone, same here since this update... I'm with Sosh... I've reset it and it still doesn't work... I tested my SIM in another phone and it sends MMS just fine... The problem is definitely with the phone.

jacques9994 · Answer

I tested creating a new APN, it doesn't work.

kelie · Answer

Hello everyone, same for me with POCO F2, no sending or receiving MMS for a few days...

kelie · Answer

I want to clarify that the SIM card works perfectly with MMS on another phone.

Mica · Answer

I followed the link provided by Solaris

https://assistance.orange.fr/mobile-tablette/tous-les-mobiles-et-tablettes/depanner/probleme-avec-un-service-d-orange-internet-sms-mms-mails-cloud-tv/mms/comment-verifier-le-parametrage-pour-l-envoi-des-mms-sur-votre-mobile-xiaomi-sous-android-11-_322820-857824

It seems to be working, both MMS and internet. I'm writing to you via my phone without Wi-Fi!

Valibellule · Answer

It seems to be working too! I created a second orange world because all the settings weren't right in the original one that we can't modify!

yinefi6267 · Answer

Hello,

I have exactly the same issue with my Poco M3, impossible to send or receive MMS. However, I can browse the web with Chrome. I'm with Free Mobile, I tried to adjust the APN settings for Free. Nothing seems to work.

Sonic59 · Answer

Hello

Same problem for a few weeks: unable to send or receive MMS except with those who have Chat mode activated.

Even with a full reset, still the same problem.

On another phone with the same SIM card, it works.

I followed the steps below by creating a second APN Orange World

https://assistance.orange.fr/mobile-tablette/tous-les-mobiles-et-tablettes/depanner/probleme-avec-un-service-d-orange-internet-sms-mms-mails-cloud-tv/mms/comment-verifier-le-parametrage-pour-l-envoi-des-mms-sur-votre-mobile-xiaomi-sous-android-11-_322820-857824

Thank you all for your help. Long live updates.

Gael · Answer

Hello,

I have tested like many others, all possible tests.
The solution that worked is to create a new APN with the parameters below:

Note: you probably already have an Orange World APN, you must absolutely recreate one with the information below:

- Name: Orange World
- APN: orange
- Proxy: Not defined (by default)
- Port: Not defined (by default)
- Username: orange
- Password: orange
- Server: Not defined (by default)
- MMSC : http://mms.orange.fr
- MMS Proxy: Not defined (by default)
- MMS Port: Not defined (by default)
- MCC : 208 (by default)
- MNC: 01
- Authentication type :
- APN type: default,supl,mms,dun,xcap
- APN protocol: IPv4/IPv6
- APN roaming protocol: IPv4
- Enable/disable APN: APN enabled (by default)
- Network: 3G+, EVDO_B, eHRPD, LTE, HSPAP, GPRS, EDGE, UMTS, IS95A, IS95B, 1xRTT, EVDO_0, EVDO_A, HSDPA, NR, HSUPA
- MVNO type : None (by default)
- MVNO value: Not defined (by default)

MMS sending and receiving issues on Poco X3

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