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Windows 11 PC stuck, unable to boot or access WinRE

LillyCo -  
fabul Posted messages 42273 Registration date   Status Moderator Last intervention   -
Hello,
I updated my Asus laptop while it was on battery. I had to leave, and it went into automatic sleep mode.
I suspect it did not manage to complete the update because when I tried to wake it up, the screen flashed, went black, then the fan started running very loudly and the PC shut down.

When trying to restart it, I have several scenarios but cannot access Windows:
- it turns on with a black screen, then a loud fan, then the PC turns off
- it turns on normally showing the ASUS logo, then the screen flashes, turns off, loud fan, then the PC turns off,
- it fails to turn on, making a noise like the hard drive is stuck, then loud fan and PC shuts down,
- it turns on with the ASUS logo, then a spinning wheel indicates "preparing automatic repair," then the screen flashes, goes black, loud fan and PC shuts down.
There is no specific order to these steps and it doesn't matter whether I am on battery or AC power!

I cannot access the startup options of WinRE to restore or reset the PC.

Any troubleshooting ideas??
Thanks for the help

4 answers

  1.
    fabul Posted messages 42273 Registration date   Status Moderator Last intervention   6 091
     
    Hello,

    If you have data to recover from another PC, you can download the Sergei Strelec English ISO and create a WinPE USB stick to copy your data, browser profile, etc., elsewhere than on C:\

    https://www.majorgeeks.com/files/details/sergei_strelecs_winpe.html

    Create the USB stick with Ventoy in GPT mode (See in Options) and put the ISO file on it

    (Secure Boot Support may be required)

    https://www.ventoy.net/en/download.html

    Boot from it using the PC's Boot menu

    https://www.malekal.com/liste-touches-acces-bios-boot-menu-constructeur/

    If you don't see it, you can search on Google “[Brand Model] Boot Menu Key”

    To copy data, it's Copy > Paste

    -----------------------------------------------------­------------------------­---------------------------------------------------------------------------------

    Use the tool to download the ISO to create a USB stick to update, repair, or reinstall Windows

    Windows 11 https://www.microsoft.com/fr-fr/software-download/windows11

    Put it also on the Ventoy stick

    Boot from it using the PC's Boot Menu as explained above.

    Choose “Custom installation” (Not upgrade)

    Delete all system partitions and create a new one (This will delete the data).
    1
    1. LillyCo
       
      Hello, thank you for this response, but is there a solution to keep the screen on?
      I cannot access the BIOS, the screen only stays on for about 5 seconds.
      0
      1. fabul Posted messages 42273 Registration date   Status Moderator Last intervention   6 091 > LillyCo
         
        Not really necessary to enter the BIOS to use the Boot Menu (unless it is disabled by the BIOS)

        You would need to disable Quick Boot in the BIOS... (to easily access the options)

        You need to be quick to enter the BIOS.
        1
  2. fabul Posted messages 42273 Registration date   Status Moderator Last intervention   6 091
     
    Unplug it
    Remove the battery
    Press the power button for 30 seconds

    (This might help)
    1
    1. LillyCo
       
      Hello,
      It's a laptop, and I managed to take it apart to disconnect the battery.
      Indeed, there is a noticeable improvement! I no longer have the automatic repair preparation message.
      I can even start Windows normally and get to the desktop. But yes, after 5 seconds, the screen goes black, the fan goes loud, and the laptop turns off.
      I can also enter WinRe, but only for about 2 minutes because the screen turns off, then the fan gets loud, and then the laptop shuts down.
      I'm afraid to initiate a system restore or a Windows restore with this unstable screen, which could further worsen the laptop's condition if it shuts down in the middle of the process.
      Do you have any ideas about what could be causing this instability? What is causing everything to crash?
      0
  3. fabul Posted messages 42273 Registration date   Status Moderator Last intervention   6 091
     
    Back up your data and do a fresh installation

    If there is still a problem, it’s the BIOS or hardware.
    1
    1. LillyCo
       
      Well, it's impossible. The screen turns off even when I'm booting with the USB to reconfigure W11.
      It's still worth a shot; should I try a computer repair technician, or do I need to face the idea that my PC is dead all of a sudden?!
      0
      1. fabul Posted messages 42273 Registration date   Status Moderator Last intervention   6 091 > LillyCo
         
        Hard to say from my point of view.
        0
  4. LillyCo
     
    Hi,
    I still have a screen problem where it turns off and then the fan runs loudly and the computer shuts down.
    I managed to launch the USB drive in the Boot Menu, then the Windows screen appears with a spinning wheel and I can't go any further, the screen flickers at that moment...
    0