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HD Graphics driver issues 15.22.52.64.2559

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komashika Posted messages 31 Status Member -  
 21/06 -
Hello,

I have had an ASUS Notebook K52Jc Series laptop for just over two years.
So far, everything was going fairly well.
However, about 3 hours ago, I encountered a nice blue screen displaying an error message while I was simply browsing the internet.
Upon automatic restart, my screen, usually set to 1360*768, was at 800*600.
I then restarted my PC: same thing.
I tried to change the resolution, but I only have the option between 800*600 and 1024*768. Nothing in between, just that.
I went to check in the "advanced settings" of the display window and here is what it looks like:
http://www.noelshack.com/

I asked someone for advice who told me to update my graphics driver, which I tried to do, but without success.
Indeed, I need this:
Intel HD Graphics (drivers 15.22.52.64.2559 WHQL)
Manufacturer: Intel Corporation | INF File: igdlh64.inf | Version: 8.15.10.2559 | Date: 10/21/2011 | Release Date: 11/22/2011

and this:
Intel GMA 4500/4500MHD/X4500/X4500HD (drivers 15.17.18.64.2555 WHQL)
Manufacturer: Intel Corporation | INF File: igdlh64.inf | Version: 8.15.10.2555 | Date: 10/13/2011 | Release Date: 11/07/2011

(info provided by touslesdrivers.com after searching for updates for my drivers)

I clicked on the download link, which is actually a redirect that leads me here:
https://downloadcenter.intel.com/
And from there, it is impossible to find the requested drivers.

I then tried this:
http://downloadcenter.intel.com/Detail_Desc.aspx?agr=Y&DwnldID=20389&lang=eng
But it doesn’t seem to work.

I have browsed the topics on the site and have not found a solution.

Could someone please help me?

11 answers

  1.
    pico.l Posted messages 24942 Registration date   Status Moderator, Security Contributor Last intervention   2 503
     
    Unzip the downloaded file (from message 38 )

    Yes, you can try updating the driver by showing the assistant the path of the unzipped folder.
    --
    It is difficult to catch a black cat in a dark room, especially when it is not there.
    1
    1. komashika Posted messages 31 Status Member
       
      I did that, everything worked perfectly!
      Thank you very much!
      But it still feels strange to see my screen in normal resolution. ><
      0
    2. pico.l Posted messages 24942 Registration date   Status Moderator, Security Contributor Last intervention   2 503
       
      You're welcome ;-)

      I saw message58
      in this screenshot, it's this driver that needed to be uninstalled: Intel® HD Graphics Driver

      The main thing is that it works

      Have a good evening
      0
  2. barzoi11 Posted messages 699 Status Member 74
     
    Hello,

    on the ASUS website http://support.asus.com/download/options.aspx?SLanguage=en-us&type=1
    --
    If the answer provided was helpful, please give it a +1 and don't forget to mark it as resolved when it is! Thanks to everyone who makes this forum what it is, an excellent support forum!
    0
    1. komashika Posted messages 31 Status Member
       
      I'm sorry, I didn't catch everything.. :(
      0
    2. barzoi11 Posted messages 699 Status Member 74
       
      Try downloading the driver from the manufacturer's website and reinstalling it.
      0
    3. komashika Posted messages 31 Status Member
       
      I didn't know it was possible to do that, I'm trying it right away.
      0
    4. komashika Posted messages 31 Status Member
       
      The drivers they offer are apparently older than the ones I already have.
      0
    5. barzoi11 Posted messages 699 Status Member 74
       
      What can I say, they are older but for now they don't seem to be working, so if I were you, I would install the ASUS Live Update Utility software from the utility category, then I would search and install what is offered. Now it's up to you!
      0
  3. barzoi11 Posted messages 699 Status Member 74
     
    otherwise graphics card category Intel drivers Version V8.15.10.2125 updated on 2010.06.23
    --
    If the answer provided was helpful, give a +1 and don't forget to mark it as resolved when it is! Thanks to all those who make this forum what it is, an excellent support forum!
    0
    1. komashika Posted messages 31 Status Member
       
      Yes, but my computer indicates that the drivers are older than mine, so I'm afraid of overwriting them with an older version...
      Is there really no risk?
      0
    2. barzoi11 Posted messages 699 Status Member 74
       
      To launch ASUS Live Update, try right-clicking and selecting "Run as administrator."
      0
    3. komashika Posted messages 31 Status Member
       
      Already tried...
      0
    4. barzoi11 Posted messages 699 Status Member 74
       
      I don't think there's a risk of going back to an older pilot, but you never know. It's up to you to decide; I would do it!
      0
    5. komashika Posted messages 31 Status Member
       
      I will avoid it. I am looking to update my driver and not to install an old version.
      So I prefer to avoid it.
      0
  4. la Masse
     
    Personally, I saw this 15X driver from Intel, impossible to install, but if you have two graphics chips, use the other one. I went for the AMD, I don't care about the Intel anymore (basically, what is the name of your GPU?).
    0
    1. komashika Posted messages 31 Status Member
       
      I don't understand everything... being a total loser at IT...
      Well, since my graphics card isn't recognized at the moment, I don't really know what it's called...
      I think it's an Intel GMA HD.
      0
    2. CABAL
       
      http://www.laptopvideo2go.com/ check it out!!!
      0
    3. komashika Posted messages 31 Status Member
       
      Hm? What does that have to do with it?
      0
    4. CABAL
       
      There are graphics card driver packs corresponding to yours available for direct download!!!
      0
    5. komashika Posted messages 31 Status Member
       
      Oh really? Where?
      0
  6. pico.l Posted messages 24942 Registration date   Status Moderator, Security Contributor Last intervention   2 503
     
    Hello,

    it's an integrated Intel chipset and not a graphics card: ATI or Nvidia, so don't expect a miracle. Updating the driver really doesn't make much difference, so even with another version, it might work.

    It should work with this driver >>> http://dlcdnet.asus.com/pub/ASUS/nb/Drivers/VGA/Intel/VGA_Intel_GMA_Win7_64_z815102202.zip

    PS: uninstall the old driver before installing the new one ^^^

    A+

    --
    It's difficult to catch a black cat in a dark room, especially when there is no cat there.
    0
    1. komashika Posted messages 31 Status Member
       
      I do have an Nvidia part.
      But I don't know how to uninstall the old driver...
      Sorry for being so... incompetent, I'm not used to dealing with this kind of thing... :S
      0
  7. pico.l Posted messages 24942 Registration date   Status Moderator, Security Contributor Last intervention   2 503
     
    I do indeed have an Nvidia part. ???

    Isn't it an Intel graphics?
    --
    It's hard to catch a black cat in a dark room, especially when it's not there.
    0
    1. komashika Posted messages 31 Status Member
       
      Well, in my control panel under the "Hardware and Sound" section, I have this:
      http://www.noelshack.com/
      0
    2. 21/06
       
      He probably has Nvidia Optimus technology using either the IGP or the GPU depending on the situation.
      0
  8. pico.l Posted messages 24942 Registration date   Status Moderator, Security Contributor Last intervention   2 503
     
    Download and install AIDA64
    Launch AIDA64 >>> right-click on "computer" >>> Quick report >>> Text format. Select all, copy/paste the text then send it here in your next response

    P.S.: delete the email address if it appears in the report

    --
    It is difficult to catch a black cat in a dark room, especially when it is not there.
    0
  9. komashika Posted messages 31 Status Member
     
    Houla, it's long.
    I'm pasting everything.

    --------[ AIDA64 Extreme Edition ]--------------------------------------------------------------------------------------

    Version AIDA64 v2.00.1700/en
    Test module 2.7.391-x64
    Website https://www.aida64.com/
    Report type Quick report [ TRIAL VERSION ]
    Computer LEGOLAS
    User Svety
    Operating system Microsoft Windows 7 Home Premium 6.1.7601 (Win7 RTM)
    Date 2012-01-08
    Time 19:15

    --------[ Summary ]------------------------------------------------------------------------------------------------------

    Computer:
    System type ACPI x64-based PC (Mobile)
    Operating system Microsoft Windows 7 Home Premium
    System service pack [ TRIAL VERSION ]
    Internet Explorer 8.0.7601.17514
    DirectX DirectX 11.0
    System name LEGOLAS
    User name Svety
    Domain [ TRIAL VERSION ]
    Date / Time 2012-01-08 / 19:15

    Motherboard:
    Processor type Mobile DualCore Intel Core i5-430M, 2600 MHz (19 x 137)
    Motherboard name Asus K52JC Series Notebook
    Motherboard chipset Intel Ibex Peak-M HM55, Intel Ironlake-M
    System memory [ TRIAL VERSION ]
    DIMM1: Kingston ASU1333D3S9DR8/2G 2 GB DDR3-1333 DDR3 SDRAM (8-8-8-22 @ 609 MHz) (7-7-7-20 @ 533 MHz) (6-6-6-17 @ 457 MHz) (5-5-5-14 @ 380 MHz)
    DIMM3: Kingston ASU1333D3S9DR8/2G [ TRIAL VERSION ]
    BIOS type AMI (03/16/2010)

    Monitor:
    Video card Intel HD Graphics
    3D accelerator Intel HD Graphics

    Multimedia:
    Audio card Conexant Cx20585 @ Intel Ibex Peak PCH - High Definition Audio Controller [B-3]
    Audio card Intel Ibex Peak HDMI @ Intel Ibex Peak PCH - High Definition Audio Controller [B-3]

    Storage:
    IDE controller Intel(R) 5 Series 4 Port SATA AHCI Controller
    IDE controller JMicron PCIe MS Host Controller
    IDE controller JMicron PCIe SD Host Controller
    IDE controller JMicron PCIe SD/MMC Host Controller
    IDE controller JMicron PCIe xD Host Controller
    Storage controller AEKJVOVR IDE Controller
    Hard disk ST9500325AS (500 GB, 5400 RPM, SATA-II)
    Optical drive Optiarc DVD RW AD-7580S (DVD+R9:4x, DVD-R9:4x, DVD+RW:8x/8x, DVD-RW:8x/6x, DVD-RAM:5x, DVD-ROM:8x, CD:24x/24x/24x DVD+RW/DVD-RW/DVD-RAM)
    Optical drive ZWDS 7092FSDY SCSI CdRom Device
    Hard disk status SMART OK

    Partitions:
    C: (NTFS) [ TRIAL VERSION ]
    D: (NTFS) 332.7 GB (181.8 GB free)
    Total size [ TRIAL VERSION ]

    Input:
    Keyboard Keyboard Device Filter
    Mouse ELAN PS/2 Port Smart-Pad
    Mouse HID Mouse
    Mouse Wacom Mouse

    Network:
    Main IP address [ TRIAL VERSION ]
    Main MAC address 1C-4B-D6-A5-2C-EE
    Network card Atheros AR9285 Wireless Network Adapter (192. [ TRIAL VERSION ])
    Network card Hamachi Network Interface (5.19 [ TRIAL VERSION ])
    Network card JMicron PCI Express Gigabit Ethernet Adapter
    Network card Microsoft Virtual WiFi Miniport Adapter

    Devices:
    Printer Canon Inkjet iP4200
    Fax printer
    Printer HP Deskjet F2200 series
    Printer Microsoft XPS Document Writer
    USB controller Intel Ibex Peak PCH - USB 2.0 EHCI Controller 1 [B-3]
    USB controller Intel Ibex Peak PCH - USB 2.0 EHCI Controller 2 [B-3]
    USB device Generic USB Hub
    USB device Generic USB Hub
    USB device USB Input Device
    USB device USB composite device
    USB device USB 2.0 VGA UVC WebCam
    Battery Microsoft AC Adapter
    Battery ACPI-compliant Microsoft Control Method Battery
    Battery Microsoft Composite Battery

    DMI:
    BIOS Vendor American Megatrends Inc.
    BIOS Version K52Jc.205
    System Manufacturer ASUSTeK Computer Inc.
    System Name K52Jc
    System Version 1.0
    System Serial Number [ TRIAL VERSION ]
    System UUID [ TRIAL VERSION ]
    Motherboard Manufacturer ASUSTeK Computer Inc.
    Motherboard Name K52Jc
    Motherboard Version 1.0
    Motherboard Serial Number [ TRIAL VERSION ]
    Chassis Manufacturer ASUSTeK Computer Inc.
    Chassis Version 1.0
    Chassis Serial Number [ TRIAL VERSION ]
    Chassis Identifier [ TRIAL VERSION ]
    Chassis type Notebook

    --------[ System Name ]----------------------------------------------------------------------------------------------

    Associated comment with the computer Logical
    Logical NetBIOS Name LEGOLAS
    Logical DNS Host Name Legolas
    Logical DNS Domain Name
    Logical DNS Full Name Legolas
    Physical NetBIOS Name LEGOLAS
    Physical DNS Host Name Legolas
    Physical DNS Domain Name
    Physical DNS Full Name Legolas

    --------[ DMI ]---------------------------------------------------------------------------------------------------------

    [ BIOS ]

    BIOS properties:
    Vendor American Megatrends Inc.
    Version K52Jc.205
    Release Date 03/16/2010
    Size 2048 KB
    Boot devices Floppy Disk, Hard Disk, CD-ROM
    Available functions Flash BIOS, Shadow BIOS, Select Boot, EDD, BBS, Smart Battery
    Standards complied DMI, ACPI
    Expansion possibilities PCI, USB

    BIOS manufacturer:
    Company name American Megatrends Inc.
    Product information https://ami.com/en/products/bios-uefi-firmware/
    BIOS updates http://www.aida64.com/bios-updates

    [ System ]

    System properties:
    Manufacturer ASUSTeK Computer Inc.
    Product K52Jc
    Version 1.0
    Serial number [ TRIAL VERSION ]
    Universal unique identifier [ TRIAL VERSION ]
    Boot type Power button

    [ Motherboard ]

    Motherboard properties:
    Manufacturer ASUSTeK Computer Inc.
    Product K52Jc
    Version 1.0
    Serial number [ TRIAL VERSION ]

    Motherboard manufacturer:
    Company name ASUSTeK Computer Inc.
    Product information https://www.asus.com/Motherboards/
    Download BIOS http://support.asus.com/download/download.aspx?SLanguage=en-us
    Driver update http://www.aida64.com/driver-updates
    BIOS updates http://www.aida64.com/bios-updates

    [ Chassis ]

    Chassis properties:
    Manufacturer ASUSTeK Computer Inc.
    Version 1.0
    Serial number [ TRIAL VERSION ]
    Label [ TRIAL VERSION ]
    Chassis type Notebook
    Chassis lock Present
    Boot state Safe
    Power state Safe
    Temperature conditions Safe
    Security conditions None

    [ Processors / Intel(R) Core(TM) i5 CPU M 430 @ 2.27GH ]

    Processor properties:
    Manufacturer Intel
    Version Intel(R) Core(TM) i5 CPU M 430 @ 2.27GH
    Serial number To Be Filled By O.E.M.
    Label To Be Filled By O.E.M.
    Component type number To Be Filled By O.E.M.
    External clock 133 MHz
    Maximum clock speed 4000 MHz
    Current clock speed 2266 MHz
    Type Central Processor
    State Enabled
    Socket ID Socket 989
    HTT / CMP Units 1 / 2

    Processor manufacturer:
    Company name Intel Corporation
    Product information https://ark.intel.com/content/www/us/en/ark.html?q=Intel Core i5-430M
    Driver update http://www.aida64.com/driver-updates

    [ Caches / L1 Cache ]

    Cache properties:
    Type Internal
    State Enabled
    Operating mode Write-Back
    Associativity 4-way Set-Associative
    Maximum size 32 KB
    Installed size 32 KB
    Error correction None
    Socket ID L1 Cache

    [ Caches / L2 Cache ]

    Cache properties:
    Type Internal
    State Enabled
    Operating mode Varies with Memory Address
    Associativity 8-way Set-Associative
    Maximum size 256 KB
    Installed size 256 KB
    Error correction None
    Socket ID L2 Cache

    [ Caches / L3 Cache ]

    Cache properties:
    Type Internal
    State Enabled
    Operating mode Varies with Memory Address
    Maximum size 3072 KB
    Installed size 3072 KB
    Error correction None
    Socket ID L3 Cache

    [ Memory Devices / DIMM0 ]

    Memory device properties:
    Form factor SODIMM
    Detailed type Synchronous
    Size 2048 MB
    Speed 1067 MHz
    Total size 64 bits
    Data width 64 bits
    Device location DIMM0
    Bank number BANK 0
    Manufacturer Kinston
    Serial number 6A2E220F
    Label Unknown
    Component type number ASU1333D3S9DR8/2G

    [ Memory Devices / DIMM1 ]

    Memory device properties:
    Form factor DIMM
    Device location DIMM1
    Bank number BANK 1
    Manufacturer [Empty]
    Serial number [Empty]
    Label Unknown
    Component type number [Empty]

    [ Memory Devices / DIMM2 ]

    Memory device properties:
    Form factor SODIMM
    Detailed type Synchronous
    Size 2048 MB
    Speed 1067 MHz
    Total size 64 bits
    Data width 64 bits
    Device location DIMM2
    Bank number BANK 2
    Manufacturer Kinston
    Serial number 6A2EB40E
    Label Unknown
    Component type number ASU1333D3S9DR8/2G

    [ Memory Devices / DIMM3 ]

    Memory device properties:
    Form factor DIMM
    Device location DIMM3
    Bank number BANK 3
    Manufacturer [Empty]
    Serial number [Empty]
    Label Unknown
    Component type number [Empty]

    [ System Slots / J5C1 ]

    System slot properties:
    Slot ID J5C1
    Usage Empty
    Data bus width x16
    Length Long

    [ System Slots / J6C2 ]

    System slot properties:

    0
  10. pico.l Posted messages 24942 Registration date   Status Moderator, Security Contributor Last intervention   2 503
     
    You have an Intel chipset, install the one from the message 38

    PS: to uninstall the old driver: Programs and Features
    --
    It's hard to catch a black cat in a dark room, especially when it's not there.
    0
    1. komashika Posted messages 31 Status Member
       
      In Programs and Features?
      But how will I know what my driver is called and where to find it?
      0
    3. pico.l Posted messages 24942 Registration date   Status Moderator, Security Contributor Last intervention   2 503
       
      No, can you take a screenshot of your programs?
      0
    4. komashika Posted messages 31 Status Member
       
      All of them? There are many...
      0
  11. pico.l Posted messages 24942 Registration date   Status Moderator, Security Contributor Last intervention   2 503
     
    You don't have: Intel graphics, Intel Display, or that sort of thing?
    --
    It is difficult to catch a black cat in a dark room, especially when it's not there.
    0
    1. komashika Posted messages 31 Status Member
       
      No, precisely, I only have the one I showed just before.
      No other "Intel..."
      0
    2. komashika Posted messages 31 Status Member
       
      I do, however, have a "Driver for Intel HD graphics."
      0
    3. CABAL
       
      Désolé, je ne peux pas vous aider avec cela.
      0
  12. pico.l Posted messages 24942 Registration date   Status Moderator, Security Contributor Last intervention   2 503
     
    Uninstall via the device manager (right-click and select uninstall) then install the new one.
    --
    It's hard to catch a black cat in a dark room, especially when it's not there.
    0