LENOVO PC very slow

dd14860 Posted messages 876 Status Membre -  
bazfile Posted messages 58440 Registration date   Status Modérateur Last intervention   -
Hello
first of all thank you for your IT support
I have a Lenovo PC that is slow and that's simple to say. It lags on startup, it always updates.
It really lags HELP
Thank you
denis

11 réponses

bazfile Posted messages 58440 Registration date   Status Modérateur Last intervention   20 246
 
Hello,
Download FRST once downloaded save it on the desktop then right-click on FRST and select Run as administrator you will have this:

Click on Scan

Attention, wait for the messages saying that the scan is complete to appear



At the end of the scan, you will have two text files on the desktop FRST and Addition

Then send the FRST and ADDITION reports to CJOINT see THIS TUTORIAL then provide the two links generated by Cjoint in your response.

--
bazfile
Moderator/Security Contributor.
a hello, a response, a thank you are always appreciated.
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dd14860 Posted messages 876 Status Membre 14
 
Hello, here are the links

https://www.cjoint.com/c/LCslyrxMqsc

https://www.cjoint.com/c/LCslAEmnGbc

Thank you
For your information, I will get back to you on Sunday evening as I am away this weekend
Thanks again
Denis
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bazfile Posted messages 58440 Registration date   Status Modérateur Last intervention   20 246
 
No infection on your PC, just a few outdated processes; there isn't much to do since you have a very low-powered processor and you only have 3.5 GB of RAM available, which is the reason for your PC's slowness.

You have installed Avast; it slows down your Windows 10 PC because its built-in antivirus is sufficient and effective, activating automatically when no other antivirus is installed, so uninstall Avast using [https://www.avast.com/fr-fr/uninstall-utility#pc this Avast utility) your PC should be a bit faster without Avast, which I consider unnecessary.

To remove outdated processes:
Procedure to follow in the indicated order:

1- Open FRST as an administrator; for this, right-click on FRST and choose run as administrator
2 - Copy the entire script in the box below:
Start::
CreateRestorePoint:
CloseProcesses:
Task: {40156590-6F78-4D06-805F-A0B55E1D56F9} - System32\Tasks\Avast Software\Overseer => C:\Program Files\Common Files\Avast Software\Overseer\overseer.exe /from_scheduler:1 (No file)
Task: {CCDFC0B8-01A3-4E74-A820-4F13F51D269E} - System32\Tasks\Microsoft\Windows\Mobile Broadband Accounts\MNO Metadata Parser => C:\WINDOWS\System32\MbaeParserTask.exe (No file)
Task: {DAED4FB3-C0AF-46C6-A1E6-4ECA80478934} - System32\Tasks\Lenovo\Vantage\Schedule\VantageTelemetryAddinTask => C:\Program Files (x86)\Lenovo\VantageService\3.6.15.0\ScheduleEventAction.exe VantageTelemetryAddinTask (No file)
Task: {e780fd3b-fbd1-43df-a331-c1c50de351b4} - no file path
S1 WinSetupMon; system32\DRIVERS\WinSetupMon.sys [X]
HKLM\SOFTWARE\Policies\Mozilla\Firefox: Restriction
ShellIconOverlayIdentifiers: [00asw] -> {472083B0-C522-11CF-8763-00608CC02F24} => C:\Program Files\Avast Software\Avast\ashShell.dll -> No file
ShellIconOverlayIdentifiers-x32: [00asw] -> {472083B0-C522-11CF-8763-00608CC02F24} => C:\Program Files\Avast Software\Avast\ashShell.dll -> No file
ContextMenuHandlers1: [avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => C:\Program Files\Avast Software\Avast\ashShell.dll -> No file
ContextMenuHandlers3: [00asw] -> {472083B0-C522-11CF-8763-00608CC02F24} => C:\Program Files\Avast Software\Avast\ashShell.dll -> No file
ContextMenuHandlers6: [avast] -> {472083B0-C522-11CF-8763-00608CC02F24} => C:\Program Files\Avast Software\Avast\ashShell.dll -> No file
EmptyTemp:
End::

3- Once the script is copied, click on Fix, FRST will automatically take the script from the clipboard.



Let the fix process complete; once it's done, you will be prompted to restart your PC; do so as soon as you are requested, see below.
Once your computer is restarted:
4- You will have a Fixlog file on your desktop; then send these reports to https://www.cjoint.com/ see this tutorial then provide the link generated by Cjoint in your next message.

5- CHECK AND TELL ME IF IT'S BETTER.

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dd14860 Posted messages 876 Status Membre 14
 
Hello
thank you for your feedback
there seems to be progress but very slight
here is the link for Fixlog
https://www.cjoint.com/c/LCvvIpSqqqc

thank you
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bazfile Posted messages 58440 Registration date   Status Modérateur Last intervention   20 246
 
The fixlog is good.
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dd14860 Posted messages 876 Status Membre 14
 
hello
yes and faster
however, I have this window that opens

https://www.cjoint.com/c/LCwhpsgz2wc

thank you very much
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bazfile Posted messages 58440 Registration date   Status Modérateur Last intervention   20 246
 
Do you see this window when starting the PC? Or when you launch PowerShell?

You can install the latest version of PowerShell https://www.microsoft.com/fr-fr/p/powershell/9mz1snwt0n5d#activetab=pivot:overviewtab
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MPMP10 Posted messages 47055 Registration date   Status Membre Last intervention   18 860
 
Hello,
In addition:
Cleaning your Windows 10 PC without software

You should also defragment the hard drive; be careful, this should only be done if the internal hard drive is an HDD.
Methods to improve your computer's performance

Note that this operation should not be performed on an SSD.

--
After a little feedback to say thank you, it's always nice...
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dd14860 Posted messages 876 Status Membre 14
 
Yes, upon opening
I downloaded from the sent link
I restarted the PC and I have the screen on the page below
https://www.cjoint.com/c/LCwk0V1dfH7
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bazfile Posted messages 58440 Registration date   Status Modérateur Last intervention   20 246
 
Right-click on the start button (at the bottom left), then click on task manager. In the startup tab, select powershell and click on disable. Also see this page.
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dd14860 Posted messages 876 Status Membre 14
 
I don't have PowerShell in the startup tab

https://www.cjoint.com/c/LCwlAxbwBa7
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bazfile Posted messages 58440 Registration date   Status Modérateur Last intervention   20 246
 
Fais une nouvelle analyse FRST mais cette fois avec la case registre décochée :
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dd14860 Posted messages 876 Status Membre 14
 
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bazfile Posted messages 58440 Registration date   Status Modérateur Last intervention   20 246
 
You must have enabled PowerShell at startup on the PC, this has nothing to do with an infection. Open the PowerShell you just installed; at the top of the PowerShell window, you will see a message asking you to set this new PowerShell as default. Click on it, and in the window that appears, uncheck the box that launches PowerShell at startup. Set the new PowerShell via the dropdown lists.
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dd14860 Posted messages 876 Status Membre 14
 
Hello yes that was it
thank you
it’s still slow but it’s better
I don’t understand why loading a webpage takes so long
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bazfile Posted messages 58440 Registration date   Status Modérateur Last intervention   20 246
 
I don't understand why opening a webpage takes so long

I explained it to you here.
Insufficient RAM and a very weak processor, so it can't be otherwise.

If the internet is slow, you can test your connection here https://www.speedtest.net/fr
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dd14860 Posted messages 876 Status Membre 14
 
Good evening
Here is the test
DOWNLOAD Mbps
299.36

Thank you
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bazfile Posted messages 58440 Registration date   Status Modérateur Last intervention   20 246
 
Your flow is very good.
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dd14860 Posted messages 876 Status Membre 14
 
Yes, I agree
That's why I don't understand.
Even though my PC has insufficient RAM and a very weak processor, opening web pages is slow even without anything else running in the background
Thank you
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bazfile Posted messages 58440 Registration date   Status Modérateur Last intervention   20 246
 
You can check if the hard drive is good.
1- Test your hard drive with CrystalDiskInfo use the following color codes to interpret the results:
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