WHATSAPP refuses to upload my video

DebbieCCM Posted messages 132 Status Member -  
bazfile Posted messages 58498 Registration date   Status Moderator Last intervention   -
Hello everyone, and many thanks in advance to those who can help.

On WhatsApp I can upload my photos but not my videos (it's not a size issue because even a very small one won't go through) and I get the message "Video processing failed, please try again later. If you continue to see this message, please restart your phone" .
=> I have restarted many times but nothing helps
=> I just followed all WhatsApp recommendations (https://faq.whatsapp.com/android/troubleshooting/cant-download-or-send-media-files/?lang=fr) but the problem is still there
For info, I have a Samsung S20 Ultra 5G
Thank you very much for your help.
Deborah

Configuration: Windows / Chrome 98.0.4758.102

1 answer

  1. bazfile Posted messages 58498 Registration date   Status Moderator Last intervention   20 273
     
    Hello.
    Clear the cache of the Whatsapp app, go to your phone's settings, then Apps, choose Whatsapp, then Storage, then Clear cache.

    --
    bazfile
    Security Moderator/Contributor.
    a hello, a response, a thank you are always appreciated.
    0