Plotter installation issue

Mickaelbicheche Posted messages 1 Status Membre -  
contrariness Posted messages 338 Registration date   Status Membre Last intervention   -
Hello,
I am reaching out to you and I hope you will be able to help me.
Yesterday I used the machine, at first everything was fine just like in the previous times, so yesterday I started a cutting job, the machine was working and all of a sudden it stopped and nothing happened, but it hadn't finished the cut and on my computer it says "device not recognized." I clicked on it and I see "driver error," even though I didn't touch anything on the computer and just 10 minutes before everything was fine. So I started another cutting job, but now it doesn't want to do anything, the machine won't start at all. I uninstalled the application and reinstalled it but there was no change, I checked for updates but nothing either, I turned the computer off and on several times, I also tried with another computer but it does the same thing, it won't start and I searched a bit on Google to see if I could find any hints but nothing seems to work.
Could you please help me, thank you. VEVOR Cutting Plotter 720mm Vinyl Cutting Plotter Manual Cutting Machine High-Precision Cutter Plotter SignMaster Software Included Black.

1 réponse

contrariness Posted messages 338 Registration date   Status Membre Last intervention   6 240
 
In order for it to stop abruptly, for me it's a failure on the plotter...
If you have another way to test the plotter (for example, with a file on a USB stick) try it....
But I have the impression that it's the USB port of the plotter that is dead.... so back to customer service.
1