View original (French)

I can't connect my HP wireless mouse anymore

Flo -  
 Flo -
Hello,
I can no longer connect my HP wireless mouse,
do you have a suggestion to solve this problem?
Thank you.

2 answers

  1. Anonymous user
     
    Hello
    Could you please provide us with the exact model? (label underneath)...
    The mouse, after you have ensured that the batteries are correct.
    You need to press the button on the bottom of the mouse to pair it with the USB dongle connected to the computer.

    A+

    --
    If the answer helped you, a little thank you would be really nice...
    Is it resolved? The green button at the top, that's good!

    Let him who has never opened a user manual throw the first mouse ;-)
    0
    1. Flo
       
      Thank you,
      I assure you, I can read the user manuals ????
      But when I press the connect button, the little light turns on but it doesn't connect,
      (I've already changed the batteries)
      Do you have another solution?
      Thank you qqm
      0
  2. Anonymous user
     
    Hello
    Do you still have the dongle connected via USB??
    See you later

    --
    If the answer helped you, a little thank you is really nice...
    Is it resolved? The green button at the top is good!

    Let he who has never opened a user manual throw the first mouse at me ;-)
    0
    1. Anonymous user
       
      0
    2. georges97 Posted messages 14639 Registration date   Status Contributor Last intervention   2 950
       
      Hello Flo, Macintosh,

      Generally, this type of behavior occurs after an automatic system update (Windows 10 upgrade, switching to W11) that deteriorates, makes obsolete, or deactivates the mouse driver.

      Suggestions:

      1) Install/test the mouse/dongle on another PC to verify the integrity of the kit.

      2) - Then uninstall the driver (device manager) and reinstall (download) the latest version available on the manufacturer's website for the mouse (even if it has the same reference).

      It's common for the manufacturer not to update the driver, and in that case, the device becomes unusable, see 1).
      0
    3. Flo
       
      Hello,
      It's well connected, I still haven't switched to Windows 11 and I uninstalled it, restarted the computer and reconnected it, it reinstalled with all the drivers but the mouse still doesn't want to connect.
      Best regards
      Flo
      0
      1. georges97 Posted messages 14639 Registration date   Status Contributor Last intervention   2 950 > Flo
         
        My first "suggestion" was to try it on another PC, to eliminate the hypothesis of electronic failure of one of the two parts of the kit. Moreover, Windows 10 updates have already made some drivers obsolete, but you can wait for other solutions.
        0
      2. Flo > georges97 Posted messages 14639 Registration date   Status Contributor Last intervention  
         
        Well, alright,
        I think I'm going to have to buy another one ????
        0