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HP Envy Photo 6230, paper jam

Jessica -  
jmarion3 Posted messages 49468 Registration date   Status Contributeur Last intervention   -
Hello, I have an HP Envy Photo 6230 and I can't print my photos, it's constantly saying "paper jam"... how can I sort this out????

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jmarion3 Posted messages 49468 Registration date   Status Contributeur Last intervention   5 505
 
Hello ....

If the paper jam only occurs when you're printing photos, there’s a good chance that the paper is incompatible or something else is wrong ..
What type of paper are you using?
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Jessica
 
Glossy photo paper
Inkjet printer A6 10.5 * 14.8 cm
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jmarion3 Posted messages 49468 Registration date   Status Contributeur Last intervention   5 505 > Jessica
 
It's the weight of the paper that matters...
In principle, for this printer HP recommends paper
Tray 1: A4: 75 to 90 g/m²; HP envelopes: 75 to 90 g/m²; HP photo paper: up to 250 g/m²; HP photo paper 10 x 15 cm: up to 250 g/m²
It may be that your media is fine??? To be checked, otherwise personally I don't really see why the paper jam only happens with the paper you're using unless the weight is not right??
See you later!
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Jessica > jmarion3 Posted messages 49468 Registration date   Status Contributeur Last intervention  
 
The photo paper weighs 220 mg... okay, well let's test it with another photo paper with a higher weight then...?
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jmarion3 Posted messages 49468 Registration date   Status Contributeur Last intervention   5 505 > Jessica
 
There is indeed very little difference ... but perhaps the difference is enough to cause a paper jam??
Ideally, it would be best to have the paper recommended by HP
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