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Freeze issue with flickering screen

lenoxabbc Posted messages 14 Status Member -  
lenoxabbc Posted messages 14 Status Member -
Hello,

When I launched one of my games, my screen froze and several small squares appeared and started flickering.
The only thing I could do was to turn off the computer directly using the power button.

Does anyone have a diagnosis and a solution, please?

I’m also attaching a photo of what’s happening.

1 answer

  1.
    SATS_fr Posted messages 4849 Registration date   Status Member Last intervention   785
     
    Hello.
    Several possible causes: hardware (either the graphics card if it's a separate GPU or the monitor) or software.
    You need to provide the precise specifications of your hardware.
    If you restart the PC just on the Windows 10 desktop, what happens?
    Do you have the possibility to connect another monitor or a TV instead of this screen?

    --
    I only make the effort to help those who make the effort to express themselves in correct French.
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    1. lenoxabbc Posted messages 14 Status Member
       
      Hello,
      First of all, thank you for your response.
      Regarding my hardware, I have an MSI with an Intel i7 10750H processor and an NVIDIA GeForce GTX 1650 Ti graphics card with 16GB of RAM.
      I also have the option to connect my laptop to a TV.
      When I restarted my laptop, I used it a bit for testing, and after a while, it shut down with a blue screen (BSOD) displaying the error "WHEA_UNCORRECTABLE_ERROR".
      In my research, I found that solutions included updating drivers, resetting Windows, or it could be a hardware issue.
      Since my drivers are already up to date, I decided to reset Windows and redownload all the drivers, but to no avail, as this screen reappeared along with the flickering screen just before.
      I therefore suspect it is a hardware failure.
      Do you think it is a problem with the graphics card?
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      1. lenoxabbc Posted messages 14 Status Member > lenoxabbc Posted messages 14 Status Member
         
        I forgot to mention that after the blue screen, I had an EFI screen.
        I have an SSD on which the Windows OS runs and an HDD.
        As a result, my laptop did not prioritize booting from the SSD; I didn't actually have a choice.
        I had to turn it off and back on to select the SSD as the priority.
        I did it once, but the second time (in its current state, I haven't done it again).
        I have already checked the status of my drives with software and apparently there were no issues; the tests indicated that their status was good.
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      2. SATS_fr Posted messages 4849 Registration date   Status Member Last intervention   785 > lenoxabbc Posted messages 14 Status Member
         
        Your CPU has an integrated graphics component. Therefore, you should have an HDMI output on the motherboard. Try to see how the PC works when connected this way.
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      3. lenoxabbc Posted messages 14 Status Member > SATS_fr Posted messages 4849 Registration date   Status Member Last intervention  
         
        Alright, I'll test that this weekend at home and I'll give an update.
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