View original (French)

Globe with no entry sign on lenovo

Solved
Elodie -  
brupala Posted messages 111148 Registration date   Status Member Last intervention   -
Hello,
I have two Lenovo computers, one that connects to Wi-Fi without any issues and the other that has a globe icon with a prohibition sign. I can't connect and I can't find a solution. Could someone please help me?
Thank you in advance.

Configuration: Android / Chrome 96.0.4664.45

6 answers

  1.
    jeannets Posted messages 28401 Registration date   Status Contributor Last intervention   Ambassadeur 6 603
     
    Good evening,

    and it's on the same wifi..?? coming from the same BOX..?? with the same SSID..?? You are banned.
    0
    1. Elodie
       
      Yes, me too. Why am I banned?
      1
  2. Elodie
     
    When I click on troubleshoot, it says
    Problem with the wireless network card or the access point
    And
    Wi-Fi does not have a valid IP configuration
    I am not a computer scientist; I don't know what that means and even less what I should do....
    Thank you again to those who will answer me.
    0
  3. jeannets Posted messages 28401 Registration date   Status Contributor Last intervention   Ambassadeur 6 603
     
    I suspect that your PC's address is prohibited from connecting to the router...
    0
    1. Elodie
       
      But it was working until today....
      0
  4. jeannets Posted messages 28401 Registration date   Status Contributor Last intervention   Ambassadeur 6 603
     
    It is possible that you spend too much time on your PC, or that you play prohibited games or discouraged network games, or that the rest of your activities suffer and a kind soul has banned connected activities on your PC... it's called parental control... (I suppose)
    0
    1. Elodie
       
      So no, because we use them very rarely. It's mostly for my daughters when they have homework to do on the computer. We don't play games on them, no social media, nothing... We really turn them on very rarely. And both computers have the same purpose except that right now there is only one that works...
      0
  6. jeannets Posted messages 28401 Registration date   Status Contributor Last intervention   Ambassadeur 6 603
     
    OK, sorry... I thought it was the girl asking the question and the parents who had blocked the PC...

    What model of Lenovo is it?? And which version of Windows??

    Probably a virus that has installed itself..
    0
    1. Elodie
       
      I don't know the model because these are computers we got during a training with my husband... And I admit that I'm not very good with computers. It seems to me that it's Windows 10 on it.
      Sorry, I realize that I'm not being very helpful.
      0
  7. brupala Posted messages 111148 Registration date   Status Member Last intervention   14 449
     
    Hi,
    maybe try this first?

    --
    and... There you go!
    0
    1. Elodie
       
      Thank you, I will try that tonight and I will let you know.
      0
    2. Elodie
       
      Perfect, I was able to try it this morning and it worked. Thank you very much.
      0
      1. brupala Posted messages 111148 Registration date   Status Member Last intervention   14 449 > Elodie
         
        Great,
        you can mark it as resolved ....
        0