Darty and purchase refund?
Elodie-fleurot
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brucine Posted messages 24660 Registration date Status Member Last intervention -
brucine Posted messages 24660 Registration date Status Member Last intervention -
Hello everyone
After purchasing a product at Darty (already paid for, with invoice, but available only on Tuesday), I would like to retract and cancel my purchase for a refund and turn to second-hand options or an online purchase. Does anyone know how to proceed with a retraction? Can I do this over the phone or do I need to go to the store before the pickup date?
Thank you all for your replies.
After purchasing a product at Darty (already paid for, with invoice, but available only on Tuesday), I would like to retract and cancel my purchase for a refund and turn to second-hand options or an online purchase. Does anyone know how to proceed with a retraction? Can I do this over the phone or do I need to go to the store before the pickup date?
Thank you all for your replies.
2 answers
Hello,
The right of withdrawal only exists for online purchases (and not all of them) and follows a specific formalism:
https://www.service-public.fr/particuliers/vosdroits/F10485
If the item was purchased in a store, the retailer can refund you, issue a credit note, or do nothing at all depending on their mood as they are not obligated to do anything.
The right of withdrawal only exists for online purchases (and not all of them) and follows a specific formalism:
https://www.service-public.fr/particuliers/vosdroits/F10485
If the item was purchased in a store, the retailer can refund you, issue a credit note, or do nothing at all depending on their mood as they are not obligated to do anything.
Good evening,
Thank you for your response.
However, once the payment has been made and the item has been retrieved (next Tuesday), if it is not unboxed, I still have the right to retract within 14 days, right?
Here are some links:
https://www.darty.com/achat/services/retour-retractation/index.html
https://www.darty.com/services/solutions/foire_aux_questions?question=sont-delais-modes-remboursement
Thank you for your response.
However, once the payment has been made and the item has been retrieved (next Tuesday), if it is not unboxed, I still have the right to retract within 14 days, right?
Here are some links:
https://www.darty.com/achat/services/retour-retractation/index.html
https://www.darty.com/services/solutions/foire_aux_questions?question=sont-delais-modes-remboursement