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Audio issue / jack not recognized / HD Audio Azalia controller

_Sebou Posted messages 167 Status Member -  
_Sebou Posted messages 167 Status Member -
Hello everyone,

I have a problem with my computer: the jack ports (both rear and front) no longer recognize my speakers...
I do have audio through my GPU and monitors (HDMI and DISPLAY cables).

I reinstalled Windows because I installed and uninstalled drivers here and there (I think I wasn't very clean in the operations and Windows was getting heavier to open). Anyway, despite reinstalling the operating system (Windows 10), the audio jacks on the motherboard still don't work.

I have checked in my BIOS: "HD Audio Azalia Controller" is Enabled.
But once in Windows, I can't switch to the jacks...

I'm a bit lost... in my initial approach I installed/uninstalled several versions of the Realtek codecs/drivers... without success. I must be missing something... but I can't find it, which is why I'm seeking help from you ;)

Thanks already!

Here is my configuration for your information ;)
AMD RYZEN 5 3600 35 MO 3.6GHZ 6 CORES TRAY
MSI GFORCE GTX 1660 SUPER VENTUS XS OC 6GB GDDR6
16GB DDR4 UDIMM 3200 MHZ 1.2V (1X16gb)
ASUS PRIME B450-PLUS ATX Socket AM4 AMD B450
Microsoft Windows 10 Professional 64-bit

--
Sébastien.

12 answers

  1.
    epango Posted messages 37195 Registration date   Status Member Last intervention   Ambassadeur 4 270
     
    It's normal. If you have audio with the GPU, you can't get it through the sound card. You need to configure it so that you have audio through the Speakers (jack). As a result, you won't have audio on the GPU anymore.

    --
    Misnaming things is adding to the misery of the world (Albert Camus)
    0
  2. _Sebou Posted messages 167 Status Member 46
     
    Hello Epango,

    It's surprising; until recently, I had the option, by clicking on the small speaker icon in the taskbar, to choose between screen 1, screen 2, or the front speaker, or even the rear one :-s

    Now I can't. Only the option to switch to screen 1 or screen 2 is available.

    That being said, where can I force the audio to come out of the speaker (jack)?

    0
  3. epango Posted messages 37195 Registration date   Status Member Last intervention   Ambassadeur 4 270
     
    To reactivate the sound on the speakers, here’s the procedure:

    Right-click on the speaker icon. Click on Sound and click on Playback. In the window that opens, look for the CG audio which should be checked. Right-click on it, then click on Disable. After that, look for Speakers. If it’s not checked, right-click on it and click on Set as Default Device. Normally, you should get the sound back on your speakers.

    --
    To misname things is to add to the misery of the world (Albert Camus)
    0
  4. _Sebou Posted messages 167 Status Member 46
     
    I'm afraid I don't have these speakers in the playback tab :-s



    --
    Sébastien.
    0
  6. epango Posted messages 37195 Registration date   Status Member Last intervention   Ambassadeur 4 270
     
    It's surprising that nothing is checked. Go back to the window. Right-click on the empty space, then click on Show Disabled Devices, then Show Disconnected Devices.

    --
    To misname things is to add to the misery of the world (Albert Camus)
    0
  7. _Sebou Posted messages 167 Status Member 46
     
    All this is well "visible"... but nothing appears :(


    --
    Sébastien.
    0
    1. epango Posted messages 37195 Registration date   Status Member Last intervention   4 270
       
      It's surprising, since you have sound on your screens via HDMI and DP, at least one of NVIDIA High Definition Audio should have been checked.

      If you haven't done so yet, go to Device Manager and expand Audio, video and game controllers to see what's present there.
      0
  8. _Sebou Posted messages 167 Status Member 46
     
    Hello epango,

    I only have the "NVIDIA High Definition Audio"... in my devices, under Audio, video and game controllers. Even when I display hidden devices.


    For your information, I have currently removed all Realtek drivers/codecs I found in the programs (apps and features).
    I don't even know which ALC to take... (https://www.realtek.com/en/component/zoo/advanced-search/74?Itemid=276)

    Thanks for your follow-up ;) Have a nice day,
    0
  9. epango Posted messages 37195 Registration date   Status Member Last intervention   Ambassadeur 4 270
     
    Here is the codec model of your motherboard: CODEC Realtek® ALC887-VD2 8-channel high definition audio. However, since it is no longer detected, I believe you will have trouble installing its drivers. Try starting by updating the motherboard chipset drivers:

    https://www.asus.com/fr/Motherboards-Components/Motherboards/PRIME/PRIME-B450-PLUS/HelpDesk_Download/

    With a bit of luck, your sound card may reappear.

    --
    To misname things is to add to the misery of the world (Albert Camus)
    0
  10. epango Posted messages 37195 Registration date   Status Member Last intervention   Ambassadeur 4 270
     
    Here is the model of your motherboard's codec: CODEC Realtek® ALC887-VD2 8-channel high definition audio. However, since it is no longer detected, I think you will have difficulty installing its drivers. Try starting by updating the motherboard's chipset drivers:

    https://www.asus.com/fr/Motherboards-Components/Motherboards/PRIME/PRIME-B450-PLUS/HelpDesk_Download/

    With a bit of luck, your sound card may reappear.

    --
    Misnaming things is adding to the misery of the world (Albert Camus)
    0
  11. epango Posted messages 37195 Registration date   Status Member Last intervention   Ambassadeur 4 270
     
    Here is the model of your motherboard codec: CODEC Realtek® ALC887-VD2 8-channel high definition audio. However, since it is no longer detected, I believe you will have trouble installing its drivers. Try starting by updating the motherboard chipset drivers:

    https://www.asus.com/fr/Motherboards-Components/Motherboards/PRIME/PRIME-B450-PLUS/HelpDesk_Download/

    With some luck, your sound card may reappear, perhaps.

    PS: I hope this time the message will be validated.

    --
    Naming things incorrectly adds to the misery of the world (Albert Camus)
    0
  12. _Sebou Posted messages 167 Status Member 46
     
    Good evening!

    I have successfully installed all the drivers after reinstalling Windows... I will try the ALC887-VD2 ;)

    --
    Sébastien.
    0
    1. epango Posted messages 37195 Registration date   Status Member Last intervention   4 270
       
      Is Realtek visible in the Device Manager?
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      1. _Sebou Posted messages 167 Status Member 46 > epango Posted messages 37195 Registration date   Status Member Last intervention  
         
        no :( but well installed...

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  13. _Sebou Posted messages 167 Status Member 46
     
    Hello!

    The warranty worked... and apparently it was the processor that got damaged :?:
    Upon reflection, I indeed had asked the customer service to replace the CPU cooler because it was too noisy and the problem appeared shortly after (at least, that's when I noticed it).

    What a waste of time :( sorry and thank you for your help! ;)

    --
    Sébastien.
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