Computer Île-de-France black screen after update

milleca -  
 sif -
Good evening,

Tonight I received an update on my computer that I could have avoided by not restarting my PC, but I was forced to due to repeated bugs.

After the update, my PC restarted and a window (full screen) opened. It's a terms agreement showing the rules established by the region that I, of course, accepted. Then, after accepting them, the window closed but my desktop no longer opens.

Complete black screen and the same thing keeps happening no matter if I turn off or restart. I am still on vacation and I am not going to go to my school (clearly closed) for a problem that was imposed on me.

I would like to know if others have had this problem or if in the task manager (Ctrl + Shift + Escape) I could stop a program in order to get my desktop back.

Thank you and enjoy your vacation:

2 réponses

PYL
 
You need to press Ctrl + Alt + Delete. Task Manager. Files / Run a new task: type explorer.exe.
18
933..
 
Thank you, I had the same problem and thanks to you, it works again!????
5
Krmmm
 

My screen comes back, but if I remove the Hisqool application, the PC restarts

0
Krmmm
 

Did you succeed then?

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sif > Krmmm
 

thank you, I had the same problem, thanks to you I succeeded, I hope you become rich

1
fabul Posted messages 42080 Registration date   Status Modérateur Last intervention   6 030
 
Hello,

If you go to File > Start a new task > explore
1
cm_mbj Posted messages 1 Status Membre 1
 
But how? The screen is completely black and I have no access to anything except the HiSqool confidentiality card that appears on every startup since this evening. As soon as I click on Finish (of the Charter), nothing happens. Not even my desktop, nor the start menu: nothing... And even when I click on Finish, my PC restarts and everything starts again in a loop.
1
fabul Posted messages 42080 Registration date   Status Modérateur Last intervention   6 030 > cm_mbj Posted messages 1 Status Membre
 
Do you not have access to the task manager? (Ctrl + Alt + Delete)
2
evita > fabul Posted messages 42080 Registration date   Status Modérateur Last intervention  
 
Thank you very much, it worked for me!
0
Anonyme > cm_mbj Posted messages 1 Status Membre
 

What do we do after?

0