Alcatel ( ̶A̶6̶3̶0̶ ) F630 No Ringing

Loire19 Posted messages 22 Status Membre -  
baladur13 Posted messages 47552 Registration date   Status Modérateur Last intervention   -
Hello,
we can call
But when someone calls, sometimes it goes through, sometimes it doesn’t ?? : the phone lights up, we see the name of the caller, but it doesn’t ring. I’ve read and reread the manual. But I can’t find a solution
Thank you for your help
Rose

4 réponses

Loire19 Posted messages 22 Status Membre
 
Thank you
I don’t think it’s a network issue,
I bought the phone in July 2021

what should be changed in the settings?

I’ve already tried unplugging it and it didn’t change anything
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Loire19 Posted messages 22 Status Membre
 
It's a landline phone with 2 handsets.
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baladur13 Posted messages 47552 Registration date   Status Modérateur Last intervention   14 373
 
Hello,
Alcatel A630 ???? are you sure about this model? There is an F630... but the A630 is unknown at Alcatel.

On the screen of the handset(s), is there an icon representing a music note crossed out?
If yes, the ringtone is disabled.

--
Very difficult to catch a black cat in a dark room.
Especially when it’s not there...
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Loire19
 
It's a F630 Duo
I saw that other people had the same problem with this phone

Last night it was ringing but we couldn't answer the call
This morning, it's working again
Mystery ...
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baladur13 Posted messages 47552 Registration date   Status Modérateur Last intervention   14 373
 
This issue may be related to a known problem with Alcatel, it seems.
Phones with the serial number FR-C024155 would experience this type of issue.
See
https://forums.commentcamarche.net/forum/affich-36904080-delai-avant-sonnerie-alcatel-f630#13
In this case, a return for service is required.
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