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Realtek High Definition Audio Missing from Device Manager

cinephile -  
kaneagle Posted messages 86294 Registration date   Status Moderator Last intervention   -
Hello
Since a repair (updates and disinfection as well as hardware interventions with soldering to be redone), I have no sound anymore (sound icon has a red cross). I own an ASUS Windows 10 R558UQ laptop.
I noticed that Realtek was no longer installed. I have just reinstalled it on C: but it still does not work as it does not appear in the device manager.

1) Sound icon > Troubleshoot problems > No problems found, then when I look in detail, it identifies a device problem but without further information

2) Right-click on sound icon: Speaker configuration (Unknown)

3) Device manager > Audio, video and game controllers: Realtek is not recognized.

4) Settings>SOUND: No output or input device detected

If you have any ideas...Thanks in advance.

12 answers

  1.
    kaneagle Posted messages 86294 Registration date   Status Moderator Last intervention   14 686
     
    Hello,

    Press Windows + R
    Type --> winver and OK

    What's the version?

    Example image:


    --
    Human beings are at their best when things are at their worst.
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  2. cinephile
     
    I just switched to 21h1

    I tested the sound on a Ubuntu USB stick. Impossible to get the sound/speaker to work. The lspci and lsusb do not detect a Realtek sound card.
    The graphics card sound works via HDMI.
    The controller card I handled (without ever disconnecting the ribbon cable) seems intact and the USB port works. Adding a headset to the USB port doesn't change anything (no sound).
    0
  3. kaneagle Posted messages 86294 Registration date   Status Moderator Last intervention   14 686
     
    Windows key + X
    Device Manager

    Do you have a section --> other devices?

    What do you have under audio, video, and game controllers?

    --------------------------------------------------------------------------

    Try this driver --> Realtek

    --
    Human beings are at their best when things are at their worst.
    0
  4. cinephile
     
    It's been 2 weeks since I tried to install Realtek. It is indeed installed but it is not recognized by the device manager, which only contains "Intel sound for screen."
    0
  6. kaneagle Posted messages 86294 Registration date   Status Moderator Last intervention   14 686
     
    Do you have a section --> other devices?

    Do you have a device alert in --> System devices, namely audio controller?
    Example image:

    0
  8. kaneagle Posted messages 86294 Registration date   Status Moderator Last intervention   14 686
     
    Download and install --> Revo Uninstaller
    Launch it as an administrator
    Uninstall --> Realtek High Definition Audio Driver
    Carefully follow the tutorial to completely uninstall including residual folders and keys.
    For the residual scan, check advanced mode.
    Restart the PC.

    Try these 2 drivers from the manufacturer's website:
    --> Chipset
    --> Realtek

    --
    Human beings are at their best when things are at their worst.
    0
  9. cinephile
     
    I'm already using Revo Uninstaller...

    I went through the procedure again for the 10th time, this time with the chipset, but nothing changes.
    0
  11. kaneagle Posted messages 86294 Registration date   Status Moderator Last intervention   14 686
     
    Reinstall Windows cleanly.
    --> How to install Windows 10

    --
    Human beings are at their best when things are at their worst.
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  12. cinephile
     
    I followed the procedure described below with the media creation tool to reinstall Windows 10. But the problem persists. I install Realtek audio but it is never detected in my device manager.

    https://lecrabeinfo.net/reparer-windows-10-sans-perdre-ses-donnees.html
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  13. kaneagle Posted messages 86294 Registration date   Status Moderator Last intervention   14 686
     
    interventions on the hardware with soldering to be redone


    Check the connections and solder joints?
    If everything is correct, the board may be defective.

    --
    Human beings are at their best when things are at their worst.
    0