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Realtek High Definition Audio Missing from Device Manager

cinephile -  
Hello
Since a repair (updates and disinfection as well as hardware interventions with soldering to be redone), I have no sound anymore (sound icon has a red cross). I own an ASUS Windows 10 R558UQ laptop.
I noticed that Realtek was no longer installed. I have just reinstalled it on C: but it still does not work as it does not appear in the device manager.

1) Sound icon > Troubleshoot problems > No problems found, then when I look in detail, it identifies a device problem but without further information

2) Right-click on sound icon: Speaker configuration (Unknown)

3) Device manager > Audio, video and game controllers: Realtek is not recognized.

4) Settings>SOUND: No output or input device detected

If you have any ideas...Thanks in advance.

12 answers

  1.  kaneagle Moderator
    Hello,

    Press Windows + R
    Type --> winver and OK

    What's the version?

    Example image:


    --
    Human beings are at their best when things are at their worst.
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    1. cinephile
      I just switched to 21h1

      I tested the sound on a Ubuntu USB stick. Impossible to get the sound/speaker to work. The lspci and lsusb do not detect a Realtek sound card.
      The graphics card sound works via HDMI.
      The controller card I handled (without ever disconnecting the ribbon cable) seems intact and the USB port works. Adding a headset to the USB port doesn't change anything (no sound).
      0
      1. kaneagle Moderator
        Windows key + X
        Device Manager

        Do you have a section --> other devices?

        What do you have under audio, video, and game controllers?

        --------------------------------------------------------------------------

        Try this driver --> Realtek

        --
        Human beings are at their best when things are at their worst.
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        1. cinephile
          It's been 2 weeks since I tried to install Realtek. It is indeed installed but it is not recognized by the device manager, which only contains "Intel sound for screen."
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          2. kaneagle Moderator
            Do you have a section --> other devices?

            Do you have a device alert in --> System devices, namely audio controller?
            Example image:

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            2. kaneagle Moderator
              Download and install --> Revo Uninstaller
              Launch it as an administrator
              Uninstall --> Realtek High Definition Audio Driver
              Carefully follow the tutorial to completely uninstall including residual folders and keys.
              For the residual scan, check advanced mode.
              Restart the PC.

              Try these 2 drivers from the manufacturer's website:
              --> Chipset
              --> Realtek

              --
              Human beings are at their best when things are at their worst.
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              1. cinephile
                I'm already using Revo Uninstaller...

                I went through the procedure again for the 10th time, this time with the chipset, but nothing changes.
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                3. cinephile
                  I followed the procedure described below with the media creation tool to reinstall Windows 10. But the problem persists. I install Realtek audio but it is never detected in my device manager.

                  https://lecrabeinfo.net/reparer-windows-10-sans-perdre-ses-donnees.html
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                  1. kaneagle Moderator 
                    interventions on the hardware with soldering to be redone


                    Check the connections and solder joints?
                    If everything is correct, the board may be defective.

                    --
                    Human beings are at their best when things are at their worst.
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