Forgotten password and username Crédit Mutuel
Pierre_Ubk1
Posted messages
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Member
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Pierre_Ubk1 Posted messages 16 Status Member -
Pierre_Ubk1 Posted messages 16 Status Member -
Good evening everyone!
On my Crédit Mutuel app, I log in using my iPhone's Face ID. However, I had to reset it and now I need to log in with my username and password. Except that, being the klutz I am, I forgot the password. So I clicked on "forgot password" and requested to receive the password via phone. This is where it gets stuck because I'm being asked for things I don't understand. There's a line that says "RIB of the contract", and next to it, I need to provide the "bank", the "branch", and the "account number". For the first two, I have absolutely no idea what I should put, and for the last one, I have no idea what my account number is, let alone how to find it (especially since I can't access my client area because I no longer have my password).
That's all I think I've said; I hope you can help me solve this unfortunate problem given my lack of skills. Have a good evening
On my Crédit Mutuel app, I log in using my iPhone's Face ID. However, I had to reset it and now I need to log in with my username and password. Except that, being the klutz I am, I forgot the password. So I clicked on "forgot password" and requested to receive the password via phone. This is where it gets stuck because I'm being asked for things I don't understand. There's a line that says "RIB of the contract", and next to it, I need to provide the "bank", the "branch", and the "account number". For the first two, I have absolutely no idea what I should put, and for the last one, I have no idea what my account number is, let alone how to find it (especially since I can't access my client area because I no longer have my password).
That's all I think I've said; I hope you can help me solve this unfortunate problem given my lack of skills. Have a good evening
